Customer Service High School

Manuel Fernando

********@*******.***

785-***-****

Summary of Qualifications:

-It professional with over two years of volunteer technical and networking support experience

-Dedication and drive as a hard-working individual

-Superlative communication and team-building skills

-Customer Service Skills

Technical Skills:

Operating Systems: Windows 2003 Server Standard/ Enterprise R2, Windows Server 2008 Standard/Enterprise R2,

Windows XP Home/Professional, Windows 7 Ultimate, Linux (Red Hat) 6.0

Applications: MS Office 2003/2007/2010, Norton Virus, Ticketing Systems and CompTIA A +

LAN/WAN: TCP/IP, OSPF, RIP, EIGRP, CDP, IP Routing, PPP, Frame Relay, Multi-Layer Switching, ACL’S, NAT and

Network security

Relevant Experience:

Translation Perfect -Overland park, KS - 05/2009-10/2011

Free Lance Language Interpreter

-Helped to break the barrier between the physician and the patient through language

Johnson County Community College 05/2011- 07/2013

Networking Student Assistant Overland Park, KS

-Assisted students in the networking department using the OSI model/TCP-IP stack to enhance their skills in

troubleshooting

-Helped students identify network devices, cables and basic cisco CLI commands for routers and switches as well as

instructions on how to configure cisco’s ASA 5505 to use ASDM

-Implemented and administered active directory users and rights, group policies, domain controllers and member servers,

recovery of virtual machines and virtual servers

Education

Notre Dame Education Center/Boston Public Schools - graduated May, 2004 South Boston, MA

High School Diploma

Johnson County Community College

Associate of Applied Science Degree- Information Technology (IT) Overland Park, Ks

Contact this candidate