Sales Customer Service

R aymundo A. Díaz

***** ****** **. *******, ** **375 787-***-**** *********@*****.***

Objective

Degreed Bilingual professional seeking a position in a commercial fi rm, where my r ich

e xperience in the sales market and customer service envi ronment, may be used in the best

possible way for achieving the company’s goals.

Skills & Abilities

Management

Develop and attain customer experience and sales objectives for store.

Responsible for interacting with clients and be sure that the company is providing reliable and high quality

service.

Maintain Updating customer & supplier’s databases.

Analyze different market opportunities for our products.

Resolve customer complaints and order discrepancies by investigating problems.

Choose the product lines and suppliers that meet our expectations.

Coordinate and ensure a complete and accurate count of physical inventory.

Training of personnel in the sales and purchasing of appliance parts and its accessories.

Responsible give support to the staff on the use of Point Of Sales software in invoicing, cashing, and Inventory.

Sales

Cooperate with the supervision of shipping arrangement, delivery status and preparation of documents (e.g. purchase

order, confirmation of sale, shipping instructions, payment, customs clearance, delivery arrangement, invoices, billing,

etc.) to ensure timely delivery of products.

Promoting new products and evaluating some marketing strategies for a distribution line.

Represents our Company in seminars, trade shows to promote our products.

Manages sales activities and assigns Puerto Rico sales territory to sales personnel.

Communication

Spanish / English Languages.

G ive presentation of products using power point

Sales and marketing presentation Spanish mainly.

Leadership

Focus in making sure the store runs smoothly.

I l ike to be a Participative leader.

Excellent listening and communication skill.

Technology

Windows 7, XP, Android, Win 8, Tablets

QuickBooks Software & POS, EZ POS

Microsoft Office 2007, 2010

Experience

Sales Trainer Ferreteria Diaz (Hardware Store) Jan 2013 – Nov 2013

Short term contract to training personnel in how to sales appliances parts and how to do purchasing to the parts

d istributors.

Give support in the use of parts software.

marketing management norte refrigeration supply feb 1992 – dec 2012

Responsible for interacting with the customer and be sure the company are providing reliable and high quality service.

Established and maintained good working relationships with customers/clients.

POS and accounting software experience.

Receive, processing and authorize credits, returns and rejection received from the warehouse or sales team in charge

accounts.

Resolve customer complaints.

Page 2

Cooperate in the development of product sales events.

Assisting in the sales department operation.

Support shipping department in the supervision of shipping arrangement, delivery status and documentation (e.g.

purchase order, order acceptance, shipping instructions, invoices, billing, payments etc.)

Sales & marketing assistant r m paint distributor Jan 1990 – feb 1992

Develop and implemented strategies of sales.

Visits to strategic customers of each account.

Develop sales route to increase participation in the market.

Make purchase order for automotive paint tools and accessories.

Develop sales presentations.

Education

BBA 1990 U niversidad sagrado corazon – san juan PR

Major: Marketing Completed

Certified trainning 1985 I nstitute of multiple technology – arecibo, pr

Related coursework: Computer Programming Completed

TRAINING 2014

Related coursework: Computer POS t raining, Operation Management, to keep me up date.

Page 3

Contact this candidate