Customer Service Sales

Stephen J. Kirwan

**** ****** *********

Gurnee, IL 60031

Telephone: 847-***-****

Email: ***********@***.***

Objective:

To obtain a challenging position with a well established company that will enable me to use my

strong organizational skills, logistics background and the ability to work well with people.

Profile:

• Nearly 20 years experience as a professional manager.

• Proven ability to work in unison with staff, managers and customers.

• Ability to drive business revenue and margin goals for an organization.

• Goal-oriented individual with strong leadership capabilities.

• Organized, highly motivated, and detail directed problem solver.

Education:

Honours Graduate: St. Pauls College, Dublin Ireland

Technical College, Dublin Ireland

Relevant Experience & Accomplishments:

Management / Supervision

• Directed recruitment and retention of supervisors and staff of 12 employees

for own company.

• Trained, supervised, evaluated staff, coached improvement of management

skills.

• Resulted in multilateral staff achievement of work objectives.

• Successfully refined and implemented new projects.

• Designed service development plans and conducted operation assessments.

• Formulated, wrote, and implemented new employee orientation manuals and

company SOP’s.

Business / Finance / Strategy

• Started own business and grew it to an annual turnover in excess of $1m.

• Set strategic goals and direction for company in cooperation with

management team and staff.

• Balanced yearly budget, resulting in impressive 15% profit margin.

• Managed large key accounts.

Employment:

Logistics/Operations, Edmik Inc, Gurnee, IL 2012–present

• Daily planning of current and upcoming projects

• Maintain inventory and stock

• Co-ordinate with owner to ensure sufficient materials available for upcoming jobs.

• Negotiate with vendors for pricing and availability.

Stephen J. Kirwan

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Owner, TransLogistic Services, Wadsworth, IL 2001-2012

Transportation Company

• Responsible for starting and growing this company from the ground up

resulting in over $1 million in revenue and 12 employees.

• Interface with large clients to develop and maintain organizational strategies,

operational efficiencies, and proposals for increasing technical efficiency and improving

profitability.

• Handle all aspects of payroll, very proficient in Quicken, QuickBooks and

ADO software.

• Responsible for sales and marketing

• Submitting all government taxes on a quarterly basis

• Negotiate contracts for sales and vendors.

• Manage all aspects of warehouse and logistics.

• Handle manifest and supervise all incoming and outgoing product.

• Directly deal with 3PL and motor carriers to obtain scheduling and rates for

daily and route deliveries.

• Supervise warehouse inventory for daily pick and pack outgoing deliveries.

• Customer service including handling complaints, determining a problem,

implementing a satisfactory recourse and coping with deadlines.

• Maintain a high level of activity, enforcing company SOP and setting

work/tasks and goals.

Manager, CarJim Enterprises, Libertyville, IL 1995-2001

• Oversaw daily operations for a large Chicago based freight company.

• Successfully managed a professional sales team on a daily basis and

successfully obtained sales goals.

• Handled all major accounts and generated new business growth.

• Managed training courses and was responsible for the hiring, training and

termination of staff.

• Responsible for annual budget exceeding $2m.

• Customer service including order entry, complaints and general information.

• Handled all negotiations with 3PL and national carriers.

• Inventory control and chain of custody procedures.

Manager, Sales & Marketing, North Suburban Freight Company, Northbrook, IL 1989-1995

• Successfully oversaw the entire marketing program implementation for a $1

million Midwest based freight company.

• Identified new market segments and significantly expanded the existing

customer base.

Manager, Mason’s Arms Tavern & Restaurant, London, England 1985-1989

• Day to day running of a busy London pub/restaurant.

• Managed an overall staff of 24.

• Implemented daily and weekly schedules.

• Responsible for inventory, stock and weekly ordering/replenishment.

Community Involvement:

Stephen J. Kirwan

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Chamber of Commerce, Member of local Chambers

Contact this candidate