Customer Service Representative
Resume:
FELICIA A. JONES
Greensboro NC 27455
************@*****.***
OBJECTIVE
To offer your company a compilation of great skills in organization, communication, multitasking, and customer service with opportunities for growth and advancement.
EDUCATION
Vocational Studies
Western Alamance High School
Business Administration
A&T State University
Business Administration
Walden University
June 1991
May 2002
Sept. 2011-Present
• Major: Business Administration
• Related course work: small group work, public relations, marketing, business communications, management
SKILLS & ABILITIES
Customer Service
• Received incoming phone calls.
• Conducted outgoing phone calls to clients about related inquiries.
• Sell company products and services.
• Greet, engage, and qualify customers with their interests.
• Maintain Inventory.
Licensed Sales Associate
North Carolina Life and Health Insurance License
Maryland Life and Health Insurance License
South Carolina Life and Health Insurance License
Virginia Life and Health Insurance License
Series 6 Securities License
Series 63 Securities License
May 2002 - 2010
October 2007 - 2010
September 2008 - 2010
September 2008 - 2010
December 2007 - 2010
December 2007 - 2010
• Assist prospects and clients with inquiries, services and products;
• Financially enlighten clients about current investment trends;
• Conduct financial seminars;
• Communicate with clients about various investment objectives and transactions.
Communication
• Created monthly calendars for office staff;
• Created a compilation of documents for the office to utilize in advertising as well as scripting;
• Created seminar visuals and presentations for Primerica Financial Services on a consistent basis.
Leadership
• Served as a Group Home Director for Alberta Professional Services from 1994 to 2003.
• Front office operations, general office skills, 65 WPM, computer savvy, and scheduling.
• Served as a Regional Leader in Primerica Financial Services by helping new representatives build clientele.•
EXPERIENCE
WesCare Professional Services Mar. 2012- present
Part-time Administrative Assistant.
Job Duties:
• Data Base Administration
• Updated Policy and Procedure Manual
• Typed and Updated Employee Handbook
• Data Entry
• Editing
• Filing
• Assisting with File Automation
• Customer Service ( answering phones and calling clients setting appointments)
VIP desk Connect Aug. 2008 – Mar. 2012
Customer Service Representative.
Responsible for assisting VIP desk’s client’s customers via phone and email.
Answer questions about the products and their availability.
Assist customers with problem in orders. Take order transactions for VIP desk’s clients.
Primerca Professional Financial Analyst / Regional Manager May 2002 – 2008
Primerica Financial Services
• Supervised team and building personal and corporate clientele
• Helped middle income families become debt free and financially independent
• Completed special marketing projects by organizing information, preparing packages and distributing as directed by deadlines.
• Prepared letters, mailings and e-mails to trainees and prospective clients.
• Set appointments for personal clientele and training appointments.
• Distributed mail, faxed packages and other inter-office correspondence.
• Produced a welcoming environment by keeping office area neat and clean;
• Maintained office supply and inventory. Placed orders when necessary.
• Provided secretarial assistance to coworkers as needed;
• Maintained office directory and calendar using Windows Outlook;
• Maintained schedule of conferences and verify rooms are ready for meetings;
• Booked travel arrangements for organization events;
• Scheduled and conducted interviews;
• Presented corporate presentations and seminars that resulted in standing-room-only crowds of 50+.
• Oversaw front-office operations and provide impeccable customer service.
Group Home Director
Alberta Professional Services March 1994 – March 2003
• Supervised a group of 15-20 employees and 4-6 residential clients;
• Supervised team and building personal and corporate clientele;
• Responsible for weekly treatment team meetings for adolescents;
• Lead weekly staff meetings;
• Charged with finances and budgeting, employment, and termination of employees;
• Scheduled and conducted interviews;
• Implemented behavior contracts and incentives for clients;
• Maintained office supply and inventory. Placed orders when necessary.
• Distributed mail, faxes, packages and other inter-office correspondence;
• Maintained schedule of conferences and verify rooms are ready for meetings.
• Booked travel arrangements for corporate events.
• Provided secretarial assistance to coworkers as needed.
*References provided below*
Eric M. Page
Operations Manager
WesCare Professional Services, LLC.
2704 N. Church Street
Greensboro, NC 27405
Angela Page
Educational Leader of ELI
Bethal Smith
Child Coordinator for Special Education (Guilford Co. Schools)
Zalonda Percell
Director of ACES (after school care)
Jessie Wharton Elementary
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