Customer Service Manager
Resume:
PAMALA VOGLER
Angier, NC ****1
**************@*******.***
WORK HISTORY
May 2010 Partner Coordinator
to SafeStreets USA ADT
Jun 2014 Garner, North Carolina
I held the contract for our largest Client
RedVentures/Security Choice in Charlotte.
Liaison with designated Marketing Partners to facilitate
higher in the ground rate.
Contracts Credit,Checks Credit, Cards Customer Service,
Data Processing.
Passed a federal background/finger print check
Process and ship contract requests
•
Ran credit history checks
•
Processing credit cards, (QuickBooks)
•
Process and analyze daily reports – report back to the
•
CEO, CompanyOwners and the Partner RedVentures
Order equipment – ADT alarm systems
•
Handle and customer/Partner – Redventure
•
escalations.
Aug 2005 Customer Service Hybrid
to Marketing Adventure Media
Jul 2009 Raleigh, North Carolina
Customer Service, Website Production, Data Processing.
Entering submission forms and setting up advertiser
•
accounts.
Building and posting of websites to the internet.
•
Processing credit cards, (QuickBooks)
•
Verifying Advertisers legal ID/Passports and Photos.
•
Dealing with escalations that would arise with the
advertisers.
Independent Contractor
May 2005 Medical Installer
•
to Medical Modalities
Aug 2005 Raleigh, NC
Independent Contractor
Medical equipment delivery and setup.
•
Apr 2004 Loss Prevention Associate
to Wal Mart
Apr 2005 Garner, NC
Loss Prevention Associate with a Hybrid of Customer
Service Manager
Loss Prevention:
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Responsibilities included, apprehension of customers,
•
shoplifting.
The apprehension of employee theft.
•
Testifying in court appearances for both.
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Maintaining of all paperwork, pertaining to arrest and
•
photos.
Transcribing all records for hard copy.
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Maintenance of all camera’s and video equipment,
•
installing camera’s video equipment and monitoring of
both in new stores.
Reviewing all computer paperwork, looking for areas of
•
in store theft.
Customer service Manager:
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Supervising register employees with any problem that
•
might arise, assisting customers with problems.
Responsible for all money handled on my shift.
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Receiving: checking in of all store merchandise and
•
entering into the computer.
Logging into the computer all damaged merchandise
•
and shipping back to the appropriate company.
UPC: Making sure that all UPC numbers and prices
•
correlate.
Invoicing checking on All Department Heads ordering
•
of stock for their department.
Accounts payable/receivable.
•
May 2001 Administrative Manager
to ClubWorx Fuquay Varina, North Carolina
Apr 2004 Fuquay Varina, NC
Health Club
Accounts receivable, accounts payable.
•
Collections.
•
Entering contracts into the system, canceling, updating
•
and extending of all contracts for 3350 members.
Invoicing and collecting of corporate memberships
•
fees.
Locking down, correcting and running the draft every
•
month for membership dues.
Bi weekly payroll processing including overtime,
•
bonuses, sales commissions, and vacation time for 75
plus employees, (QuickBooks).
Direct supervision, hiring and scheduling of front desk
•
staff.
Licenses, training, operation, maintaining of tanning
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beds, servicing, supplies, maintaining customer
tanning files/member cards for the tanning facility.
Jan 2000 Office Manager
to Hilltop Animal Hospital, Fuquay Varina, North Carolina
Oct 2000 Fuquay Varina, NC
Office Manager, Lab Technician
Accounts receivable.
•
Scheduling appointments, answering phones.
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Inventory, ordering and stocking of hospital supplies.
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Direct supervision and scheduling of front desk staff.
•
Updating and filing of all patient records.
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Transcribing medical records, appointments,
•
discussions.
Assisting doctor with surgeries and aftercare of
•
patients.
Jan 2000 Office Manager
to Boulevard Animal Hospital
Oct 2000 Raleigh, NC
Front Desk Receptionist, promoted to Office manager
Scheduling of patients.
•
Updating and filing of all patient records.
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Scheduling of front desk staff.
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Inventory.
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May 1999 Customer Service
to Associates Commerce
Dec 1999 Asheville, NC
Call Center
Taking emergency roadside calls from all US states,
•
and contacting the appropriate person(s) to assist at
their location.
May 1999 Customer Service
to Pet Supplies Plus
Dec 1999 Asheville, NC
Pet Store
Inventory and stocking of store supplies.
•
Assisting in the information and sale of products to
•
customers.
Aug 1982 In Home Child Care
to Arden, NC
May 1999
Direct care and supervision or 5 children under the age
•
of 4, five days a week.
Jan 1979 Supply Technician
to Haywood County Hospital
Dec 1980 Clyde, NC
Shipping and Delivery
Include stocking of all hospital floor carts.
•
Collecting all patient cards from supply cart and
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running the charges they used from cart.
Checking inventory and stocking of shipping and
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receiving area.
Aug 1976 Sterile Supply Technician
to Memorial Mission Hospital
Aug 1977 Asheville, NC
Labor and Delivery.
unit clerk / sterile supply
Maintaining patient records.
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Sending or taking samples to lab
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Setting up sterile delivery room with all instrument and
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supplies needed.
Re packing and sterilizing instruments.
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Helping with patients as needed.
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EDUCATION
Jan 2007 Wake Tech Community College
to Raleigh, NC
Dec 2007 Certificate of Completion
Digital Photography
Introduction to Microsoft Excel 2003
Intermediate Microsoft Excel 2003
Introduction to Microsoft Word 2003
Intermediate Microsoft Word 2003
Advanced Microsoft Word 2003
Sep 1974 Dixie Hollins High School
to St. Petersburg, FL
Jun 1976 General Studies
Graduated
Libby Gaviria 919-***-**** (work)
References: Debbie Beasley 919-***-**** (work)
Joseff Johnson 919-***-**** (personal)
Rodney Stambaugh 919-***-**** (personal)
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