Customer Service High School

Cheryl Troyer

***** ******** ** *******, ** ***** 574-***-**** **************@*****.***

Experience

SPRINGWISE FACILITY MANAGEMENT, SOUTH BEND, IN

Junior Account Manager September 2012 - Present

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

• Conduct training classes.

• Implementing a training program for new hires.

SPRINGWISE FACILITY MANAGEMENT, SOUTH BEND, IN

Service coordinator July 2011- September 2012

• Work to maximize profitability while controlling client costs.

• Ensure On-Demand work requests are delivered in a timely manner utilizing highly competent Service Providers.

• Solve potential client problems involving strategic partner performance before the client knows a problem exists.

• Handle all administrative activities related to vendors including contract receipt and processing, ensure Certificate of Insurance documents are correct, obtain sign-off sheets, and obtain vendor Time In-Time Out information.

• Ensure all QA and complaint resolution activities are handled on time and efficiently.

SOUTH BEND COMMUNITY SCHOOL CORPORATION, SOUTH BEND, IN

Special Ed Paraprofessional August 2006 - January 2011

• Work with Special needs child helping them complete a full day of school, with math, reading and writing, go to specials or anything else that is asked of me.

• Answer phones: taking messages, answering questions or helping in any way that I can.

• Make copies, send faxes, and fill out chart sheets for the students.

• Use Word to type out different letters; I also use Excel to make charts for each student.

MACRI’S DELI, MISHAWAKA, IN

Server/hostess June 2003 – May 2007

• Greeted guests, rotated seating for servers, organized for large group parties, and managed the waiting list.

• Helped out in all areas: bussing tables, running out orders, filling drinks or anywhere that needed help.

• Answered the phones: to answer questions, take reservations, take a message, or for takeout orders.

• Surveyed the guests to make sure that they had an enjoyable visit.

ADDITIONAL SKILLS

• Microsoft Office Excel

• Microsoft Office and work

• Microsoft Office Power Point

• Microsoft Dynamics CRM

• Sharepoint

• Customer software

• Date Entry

PROFESSIONAL AND PHILANTHROPIC LEADERSHIP

• Leadership 101 and Leadership 201

• Springwise ISO/QSS Training overview

• Pivot Tables

• Received 4 Certificates of Excellence

• Trained in 22 fields of management

• Conduct training classes

Education

PENN HIGH SCHOOL, MISHAWAKA, IN

High School Core 40 Diploma, June 2005

BROWN MACKIE COLLEGE, SOUTH BEND, IN

Associates of Business Management July 2011

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