Sales Customer Service
Resume:
Thomas Zoller
*******@***.***
***** ******** **., *******, ** 46530
A Sales Engineer and Project Manager possessing a strong combination of technical aptitude
and customer service/sales skills. Able to analyze and gain a strong understanding of clients’
needs in order to effectively design systems, recommend, and sell products. Previous work
experience in the Tool and Die, Plastic Extrusion, and Recreational Vehicle Industry.
ZT Equipment LLC., Granger, IN 46530 2013 - Present
ZT Equipment is a consulting company that focuses on providing equipment needs to industrial
manufacturing companies. We provide the expertise to locate quality used equipment by utilizing
our network of contacts throughout the United States and International markets.
G&K-Vijuk International Corp. Elmhurst, IL 60126 2006 - 2013
Distributor of bindery equipment-specializing in pharmaceutical and miniature/commercial
folders, customized to produce outserts and glued booklets
Sales Consultant/Engineer:
.
• Extensive travel throughout the continental United States averaging 100 plus days per year
• Increased client base by 35% while servicing, and increasing sales to existing clients
• Audit clients facility and production requirements to design and recommend proper
product systems
• Achieved a 20% increase in efficiency by redesigning product demonstrations
• Answer and resolve client questions, problems and concerns regarding functional and
technical elements of equipment
• Assist and provide guidance to client with financial matters
• Worked with management to design and offer more attractive financial arrangements to
potential clients
• Consulted and assisted Product Managers to meet customer requirements and develop
strategic planning for product development
• Reduced delivery time by 15% through introduction of new ideas and redesign
• Assist with installation, training, trouble shooting, operation and service of equipment
• Increased sales by 58% in 2010, and 22% in 2011, exceeding existing sales records
• Marketing research analysis on future sales growth for potential new and existing
client base
• Assisted with set up of display booth and represented company at Industry Trade Shows as
Sales Consultant
Thomas Zoller Page 2
Evangel Press Nappanee, IN 2000 to 2006
A full service printer, also providing design services, warehousing, fulfillment services,
and mailing services
Operations Manager:
• Achieved a 30% increase in productivity through proper design and supervision of the printing
and pre-press department. Error rate improvement of 35%
• Reduced production expenses by 15% through improvements in purchasing and utilization
• Developed building and grounds maintenance schedules and procedures resulting in saving of
20%
• Coordinated safety programs resulting in a major reduction in accidents, two (2) years of
accident free operations, and a 95% reduction in OSHA fines
• Reduced warehousing and stockroom cost by 18% by reduction of excess inventory and
improved cost control procedures
• Performed mechanical repairs on equipment resulting in $10,000- $15,000 savings annually
• Oversaw postal cost resulting in a 35% cost reduction
• Coordinated inbound and outbound shipping achieving savings of $30,000 annually
Duley Press Inc. Mishawaka, IN 1989-1999
A full service printer providing complete printing and bindery services
Production Supervisor:
• Supervised all pre-press and printing department functions
• Purchased supplies, paper, and equipment
• Job scheduling, quality control, proofing
• Customer relations
• Maintained warehouse
• Performed mechanical repairs on equipment
Printing Press Operator:
• Operated multiple color and sizes of printing press
Bindery Operator:
• Operated all bindery and finishing equipment
Thomas Zoller Page 3
Elkhart Brass Manufacturing Elkhart, IN
Company manufactures machined plastic, aluminum, steel, and brass products for the
firefighting apparatus industry
Production Employee:
• Operated vertical machining center & turret lathe
• Operated Goss multiple head machining center
• Assembly and grinding department
Additional Work Experience
Skilled employee within the Recreation Vehicle Industry in fields such as Quality Control
Department Supervisor, manufacturing of motorhomes, travel trailers, and custom van
conversion, audio and visual equipment and appliance installation, wire harness assembly,
custom painting and preparation of recreational vehicles
Specialized Training and Skills
Courses at Graphic Arts Technical Foundation- Quality control and operations for the printing
industry, advanced process printing, advanced digital prepress, advanced bindery solutions.
(Graduated top 10% of class)
IOSHA Safety Train-The-Trainer Courses – Right To Know, First Aid, MSDS Documentation,
Fork Lift Training, Injury and Safety Documentation, Lock Out / Tag Out.
(Responsibilities included completing IOSHA classes, provide training and implementing
procedures for all OSHA required safety classes to all staff members)
Proficient with Microsoft Office Programs – Excel, Power Point, Word
Other software program experience - Sage ACT Contact Data Base System
Contact this candidate