Customer Data Entry
Resume:
Ms. Claudette Mathis
Dallas, TX. 75243
***************@***.***
To Whom It May Concern,
My name is Claudette Mathis and I’m extremely interested in the employment opportunity available. I
possess the experience which coincides with the opportunity available within your company. Please keep in
mind that I am a self-starting, focused individual who catches on quickly.
Knowing how important it is to fill the position, I respectfully request a face to face meeting to discuss my
interest and qualifications in becoming a part of your team.
Thank you for your time and consideration and I look forward to meeting with you!
Cordially,
Claudette Mathis
Claudette Mathis
8550 Fair Oaks Crossing #209
Dallas, TX. 75243
***************@***.***
Personal Statement
Back-Office professional with over twelve years of experience within the energy industry. Working closely with
management and clients to ensure world class service; results driven and highly competent employe
Qualifications
• Leadership Skills, Self-starter
• MS Office 2010, WORD, Power Point Excel,
• Ability to multi-task
OUTLOOK, Windows XP, Windows 7
• Strong Analytical Skills
• 10 Key
• Can type 60+ wpm
• Bookkeeping
• Data Processing
• Experienced with computers, internet, copiers,
• Banner, Citrix, SAP
fax/e-fax
Experience
Billing Coordinator, Atmos Energy
Dallas, TX.
05/2013 – 4/2014
Processes electronic bill exceptions that are returned due to incorrect email addresses. Updates customer email and
mailing addresses through on-line billing system.
• Reviews and resolves written customer inquiries, requests, complaints and other correspondence.
• Reviews and processes undeliverable mail.
• Reviews, analyzes and corrects errors on customer accounts to ensure accurate billing. Refers escalated
complaints to designated level of responsibility
• Processes sales tax credit, deposit, consumption and monetary adjustments as needed to ensure correct
billing. Refers more complex adjustments to the designated level of responsibility.
• Processes default customer setup and maintenance. Requests include system configuration.
• Researches and resolves meter reading and billing exceptions.
• Reviews and processes new customer list to identify accounts to receive a new customer packet. May
prepare out-going correspondence for customers or other utility companies regarding account history.
• Reviews and processes electronic address updates exceptions.
• Adheres to business processes, designs and controls.
• Prepares various reports and maintains files as needed.
Back Office Solutions, Vertex
Richardson, TX.
11/2000 – 4/20/2013
• Process electronic bill exceptions returned due to incorrect email addresses. Update customer information, as
needed.
• Reviews, analyzes and corrects errors on customer accounts to ensure accurate billing. Refers escalated
complaints to designated level of responsibility
• Processes sales tax credits, deposits, consumption and monetary adjustments as needed to ensure correct billing.
Refers more complex adjustments to designated level of responsibility.
• Prepares various reports and maintains files as needed.
• Researches and resolves meter reading and billing exceptions.
• Sends information to transmission and distribution provider for approval within Critical Care.
• Acts as Team Lead when needed: train new employees and help current team members.
• Obtain customer’s credit status from partnering collections agencies.
Tax Preparer, MD Group Financial Services
Dallas, TX.
01/08 – present
• Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or
procedures.
• Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
• Consult tax law handbooks or bulletins in order to determine procedures for preparation of atypical returns.
• Furnish taxpayers with sufficient information and advice in order to ensure correct tax form completion.
• Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or
procedures.
• Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms,
following tax form instructions and tax tables.
• Review financial records such as income statements and documentation of expenditures in order to determine
forms needed to prepare tax returns.
• Maintain records of clients and tax returns filed for them
Contact this candidate