Customer Service Manager
Resume:
Edwin B. Hernandez
Katy, TX 77449
***************@*******.***
Professional Summary
Over 6 years of experience as Warehouse Manager Shipping and Receiving for MOC Products
Houston, TX handling Inventory and general office organization and maintenance
Have over 8 years of warehouse experience and the capacity to adopt new concepts with due
responsibilities
Well organized, take initiative, flexible, work well under pressure, outstanding ability to control inventory,
strong aptitude to maintain material handling equipment, and meet or exceed warehouse operation
efficiency goals
Customer service
Keywords
Warehouse management; Inventory control. Bilingual. Team player. Ethical. Analytical ability. Computer
proficiency. Adaptable. Windows. Spanish. Excel. Outlook. Word. QuickBooks. Internet Explorer.
Customer service. Forklift driving certified over 7 years
Educational Background
Mastering QuickBooks Courses Level 1and 2; Enterprise Solutions; Accounting Fundamentals.
Mastering Double entry Accounting.
Accounting Fundamentals Course.
Associate’s Degree in ESL, 1999 Houston Community College Houston, Texas
Undergraduate Law Student Jan.1994 Sept.1997 Universidad de El Salvador, San Salvador, El Salvador
C.A.
Computer Programming Skills
Practiced Office Package: Microsoft Word, Microsoft Excel, Microsoft Outlook Express
Practiced Operating Systems: Windows2000, Windows ME, Windows XP, Windows Vista.
Related Employment
Warehouse Manager
Moc Products Company. Houston, TX August 2007 Present
Responsible for performing/controlling a combination of manual or automated tasks necessary for the
receipt, storage, and shipment of product. This includes functions of receiving, picking, packing, shipping,
staging, transporting, storage, delivery, etc.
Responsible for the efficient flow of products from the point of product receipt from vendors to the
shipment of products to a variety of customers.
Coordinates and supervises the daily activities of business support, technical or production staff in an
assigned area.
Monitors warehouse productivity, and work towards obtaining objectives and operations goals and
ensures quality service is provided to the customers in equipment repairs.
Supervise and coordinate the unloading of inbound shipments. Orderly stacking of product and the
picking and staging of outbound shipments.
Coordinated and/or checked in product returns and updated inventory balances on hand.
Inspected physical condition of warehouse and equipment and prepared work orders for equipment
repair and requisitions for replacement of equipment.
Ensured the accuracy of all shipping documents and gathered and maintained all data records relative to
shipping activities.
Bradco Supply Co., Houston, TX June 2006 August 2007
Material Handler
Responsible for forklift driving and order pulling housekeeping and stocking of roofing and siding
materials.
Performed loading/unloading of trucks on a daily basis.
ABC Supplies Co. Inc., Houston, TX January 2005 June 2006
Material Handler
Responsible for safe forklift driving, order picking, and stocking of gutter, siding, and roofing materials.
Performed loading/unloading of trucks on a daily basis.
Assisted in cross training employees in order picking, stocking, and packing.
Houston Electronics, Houston, TX January 2000 November 2004
Office Assistant
Handled light bookkeeping for a consumer electronics store.
Generated bank deposits and verified and balanced receipts.
Created invoices and tracked overdue accounts.
Researched and resolved billing and collections disputes.
Involved in floor sales of car audio & security equipment.
Also handled installations, purchasing, inventory, customer service and accounts receivables.
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