Customer Service High School

Thomas Durham

***********@*****.***

440-***-**** (home)

Sheffield Lake, Ohio

Summary

Hardworking warehouse associate, experienced in a pick/pack fulfillment

distribution environment. Seeking permanent employment with a growing

company. Edit

Career Highlights

shipping and receiving

packing and scanning orders

manufacturing background

overhead crane operator

customer service focused

basic math skills Edit

Experience

Line Packer

Ritrama

June 2013 - October 2013 (4 months) Cleveland, Ohio

Packed containers and re-packed damaged containers. Unloaded,picked,staged and

loaded products for shipping. Packing of special orders and after-hours urgent shipping

jobs. Worked at a fast pace to meet tight deadlines. Banded packed and cleaned

equipment. Counted and verified orders to ensure accuracy. Selected products for specific

routes according to pick sheets.

Roofer

Urbas Roofing

April 2007 - May 2013 (6 years 1 months) Cleveland, Ohio

Installed and repaired roofs, flashings and surfaces, Removed old roofing materials in an

efficient manner, Swept and cleaned roofs to prepare them for the application of new

roofing materials. Hoisted tar and roofing materials onto roofs.

Material Handler - Warehousing/Production

The Dickey-Grabler Company

January 2002 - March 2007 (5 years 2 months) Cleveland, Ohio

Unloaded, picked staged and loaded products for shipping. Received incoming shipments

and reviewed contents against purchase order for accuracy. Rotated stock by code and

recieving date. Operated power lift trucks, floor sweepers, pallet jacks and forklifts safetly

with 0% incident rate. Used propane forklifts to load trailers. Verified and recorded count

and condition of cargo recieved.

Assistant Manager

Clark Retail

June 2000 - January 2002 (1 years 7 months) Brunswick, Ohio

Delivered excellent customer service by greeting and assisting each customer. Addressed

customer inquiries and resolved complaints. Opened a new store location and assisted in

recruiting and training of new staff. Design and implemented customer satisfaction metrics, Reorganized the sales floor to meet company demands, Stocked and restocked

inventory when shipments were received. Directed and supervised employees engaged in

sales, inventory-taking and reconcilling cash receipts. Wrote order supply requests to

replenish merchandise. Completed weekly schedules according to payroll policies.

Maintained daily records of all transactions. Trained staff to deliver outstanding customer

service. Addressed and corrected staff communication issues in a tactful and effective

manner. Contributed to merchandising ideas at team sales meetings.

Education

Valley Forge High School

High School or equivalent

General Studies

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