Customer Service Sales

**** ****** **. ************, ******* *****

Cell 404-***-****

**********@***.***

KENNETH A. WALTON

OBJECTIVE

A versatile and highly effective professional who has impressive Management, Sales, and Customer Service skills, which allow

me to achieve corporate goals and objectives. Ability to organize assesses and implements multiple projects. Motivated, with honest

work ethics and dedicated to success, seeking challenging position within an organization with growth potential.

QUALIFICATIONS

• 15+ years within the forklift industry

• Strong Organizational and communication skills

• Proven interpersonal and public relation skills

• Consistent achiever of goals with strong ability to motivate associates to surpass expectations

• Highly dependable, committed, efficient and willing to travel

• Extensive Experience with: Microsoft Office, Works, Word, Outlook, Excel, forklift schematics and diagrams

• Equipment Experience: CAT, John Deere, Bobcat, Komatsu, Self Con controllers, Cutis controllers, G.E. controllers, Kobelco,

various engine applications and hydraulic equipment.

• Certifications: Failure Analysis, Elite level status, Yale industrial trucks

PROFESSIONAL EXPERIENCE

Briggs Equipment Company Atlanta, Georgia 2010 –

Present

Field Service Technician

• Able to achieve Elite Technician status by Yale factory within the first year of employment

• Perform various duties of preparing weekly reports, forecasting projections, executing/augmenting strategic selling approaches

and competently updating customers with their account activity.

• Managed assigned accounts to ensure profitability

• Conducted numerous product demonstrations, which created loyalty of the product and made sure customer is 100% satisfied.

• Oversaw all warranty certificates and claims

Forklift Services, Inc. Lithia Springs, Georgia 2000 –

2010

Service Manager-Parts Manager

• Delivering individualized service to build a loyal client base in a highly competitive marketplace.

• Offering versatile strengths, proven abilities and effective skills in expanding existing product, introducing new product lines,

designing and implementing cross-merchandising programs, extensive product knowledge and developing excellent customer

relationship.

• Managed assigned accounts to ensure profitability

• Conducted numerous product demonstrations, which created loyalty of the product and made sure customer was 100% satisfied.

• Managed and maintained daily and monthly sales for corporate

• Hired, trained, and oversaw day-to-day responsibilities of sales team. Determined goals per sector then motivated each associate

to meet or surpass their respective goals.

• Responsible for product sales and demonstrations within a tradeshow setting.

• Oversaw all warranty certificates and claims.

• Perform various duties of preparing weekly reports, forecasting projections, writing proposals, executing/augmenting strategic

selling approaches and competently updating customers with their account activity.

Briggs Equipment Company Atlanta, Georgia 1998 –

2000

Forklift Technician

• Provided onsite troubleshooting of all equipment issues trying to minimize customer down time and service cost.

• Effectively performed all customers’ follow-ups, equipment service request, and parts delivery and scheduling of all service jobs

within my territory.

• Aggressively sought new business, while continuing to provide excellent service and information to existing customers.

• Extensive knowledge of operating procedures along with preventative maintenance on all LP gas, diesel and electric forklifts.

• Responsible for all forklift operation and safety training classes.

Fulton County Police Department Atlanta, Georgia 1994 –

1998

Police Officer

Gregory Poole Equipment Atlanta, Georgia 1991 –

1994

Warranty Manager – Associate Service Manager

EDUCATION

Mercer University, Macon, Georgia 1996

Bachelor of Science ~ Criminal Law, Economics and Finance

REFERENCES References available upon Request

Contact this candidate