Customer Service Sales
Resume:
Shaniece Roberts
*** ******** *** ***** *** ***
Glen Burnie, MD 21061, United States
********.*********@*****.***
Professional Experience
Papaya Clothing, Hanover, MD, United States.
Assistant Manager, January 2013 – May 2014
•Provide customer service by greeting and assisting customers, and responding to customer
inquiries and complaints.
•Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts,
or in performing services for customers.
•Monitor sales activities to ensure that customers receive satisfactory service and quality
goods.
•Instruct staff on how to handle difficult and complicated sales.
•Assign employees to specific duties.
•Examine merchandise to ensure that it is correctly priced and displayed and that it functions
as advertised.
•Perform work activities of subordinates, such as cleaning and organizing shelves and displays
and selling merchandise.
•Estimate consumer demand and determine the types and amounts of goods to be sold.
•Maintain records related to sales.
•Inventory stock and requisition new stock.
•Exchange merchandise for customers and accept returns.
•Open and close cash registers, performing tasks such as counting money, separating charge
slips, coupons, and vouchers, balancing cash drawers, and making deposits.
New York& Company, Glen Burnie, MD, United States.
Sales Associate, October 2012 - February 2013
•Greet customers and ascertain what each customer wants or needs.
•Describe merchandise and explain use, operation, and care of merchandise to customers.
•Recommend, select, and help locate or obtain merchandise based on customer needs and
desires.
•Compute sales prices, total purchases and receive and process cash or credit payment.
•Answer questions regarding the store and its merchandise.
•Maintain knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices.
•Watch for and recognize security risks and thefts, and know how to prevent or handle these
situations.
•Ticket, arrange and display merchandise to promote sales.
•Clean shelves, counters, and tables.
•Bag or package purchases, and wrap gifts.
•Help customers try on or fit merchandise.
Macy's, Glen Burnie, MD, United States.
Seasonal Cashier, November 2011 - January 2012
•Receive payment by cash, check, credit cards, vouchers, or automatic debits.
•Issue receipts, refunds, credits, or change due to customers.
•Assist customers by providing information and resolving their complaints.
•Establish or identify prices of goods, services or admission, and tabulate bills using
calculators, cash registers, or optical price scanners.
•Greet customers entering establishments.
•Answer customers' questions, and provide information on procedures or policies.
•Monitor checkout stations to ensure that they have adequate cash available and that they are
staffed appropriately.
•Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and
carrying out customers' items.
•Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Kid's Footlocker, Glen Burnie, MD, United States.
Sales Associate-Commission, February 2008 - September 2008
•Recommend, select, and help locate or obtain merchandise based on customer needs and
desires.
•Compute sales prices, total purchases and receive and process cash or credit payment.
•Demonstrate use or operation of merchandise.
•Maintain records related to sales.
•Prepare merchandise for purchase or rental.
•Watch for and recognize security risks and thefts, and know how to prevent or handle these
situations.
Education
Old Mill Senior High School, Millersville MD United States.
High School Diploma, Jun 2009
Delaware College of Art & Design, Wilmington DE United States.
Associates of Fine Arts, May 2011
University of Phoenix, Phoenix AZ United States.
Enrolled Bachelors of Science in Business Administration, Present
Enrolled to receive certification in Project Management, Present
.
Additional Skills
•Over-the-Phone Skills
•Korean proficiency at Beginner, still learning
•French proficiency at Beginner, still learning
•Computer/Tech Savvy
•Exceptional memory
•Customer Service Skills
PROFESSIONAL REFERENCES
Jae Jang, Store Manager
Papaya Clothing
7000 Arundel Mills Circle
Hanover, MD 21076
Mehwish Khan, Supervisor
Papaya Clothing
7000 Arundel Mills Circle
Hanover, MD 21076
Raven Martin, Assist. Supervisor
Papaya Clothing
7000 Arundel Mills Circle
Hanover, MD 21076
PERSONAL REFERENCES
Cherokee Gelin
30 Westminster Road Apt 1i
Brooklyn, NY 11218
Ebony Cooper
1810 Pine Grove Court
Severn, MD 21144
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