Customer Service Sales

Career Snapshot:

Over Ten Years of Professional Business Development, Operations, and Management

Computer Skills:

MS Word, Excel, PowerPoint, Access, Outlook, Windows XP/Vista, etc.

Mission Statement:

Continue to excel and experience success in the Business Development, Operations, and

Management Arena.

Performance Review Excerpt(s):

Under Construction

Brian E. Spalty

1500 Bancroft Street Cuyahoga Falls, OH 442**-***-*** 0238 *******@*****.***

Targeting Business Development, Operations, Management Opportunities

SUMMARY OF QUALIFICATIONS

Results driven business and sales professional with core competencies in change management and operations efficiency,

business restructuring and project implementation. Key skills include an eye for detail, excellent follow up, training ability,

decision making, and a strong supporter of company objectives.

Extensive experience with problem solving, developing stronger customer base to increase company revenues, and

determining company/client relationships, Computer proficiency: Microsoft Outlook, Excel, Publisher, etc. Expertise:

Organizational Management Human Resource Management

Business Communications Office & Computer Systems

Leadership & Supervision Critical Analysis

Project Management Interpersonal Relations

Change Management Written & Oral Communication

Process Involvement Meeting Financial Goals

Experience

WorkPlace Staffing Services

Consultant Cuyahoga Falls, OH

January 2013 – April 2013

Maintained database of clients and prospects, marketed staffing services through phone calls, hired, interviewed and trained

talent, managed best match for client and talent, assisted unit partner to manage profitability of business.Maintained orders

through automated system, carried out employment verifications, coordinated with co workers daily, corresponded on a

regular basis with clients and associates.

Independent Broker

Business Development & Operations (Independent ) Cuyahoga Falls, OH February 2010

to Present

Business development, sales, operations, relationship and customer service professional. Products and services broker of

commercial painting, concrete repair, industrial flooring, terrazzo, and decorative flooring. Inclusive of business to

business marketing and sales. Account development and Management.

ISPN, Inc.

Business Development & Operations (Cleves, OH) April 2008 to February 2010

Business development, sales, operations, customer service professional. Responsible for developing business model

For products and services contractor of industrial flooring, terrazzo, and decorative flooring. Inclusive of Business to

Business Marketing and Sales. Account development and Management.

Jennings Heating & Cooling Company

Customer Service, Customer Care, Inside Sales & Marketing(Akron, OH)

January 2006 to July 2007

Responsible for service dispatch, customer service, marketing of products and services, territory management and the

maintenance of sales program and scheduling of sales appointments.

Surface Plus Network/ISPN, Inc.

Independent Marketing/Sales Representative & Territory Manager(Akron, Ohio)

January 2004 to April 2008

Responsible for the provision of products and services, terrazzo, epoxies, resinous flooring, and ceramic composites. For

the repair, rebuild, resurfacing, and protection of concrete and metal surfaces in addition to industrial equipment.

Ohio Dept. Of Job & Family Services

Customer Service Representative (Akron, OH TRC)

December 2000 to December 2001

Processed unemployment claims and assured accurate reporting by utilizing online research skills.

Results:

• Established, directed maintained and planned overall business development during the first half of 2009.

• Over a 150% increase in business under contract totaling 1.7 million dollars of Industrial Flooring, Decorative

Flooring, and Terrazzo projects.

• Increased project values under contract from $800,000 for all of 2008 to 1.7 million in the 1st and 2nd quarter of

2009

• Developed new client and installation opportunities up to 40% of gross revenues in new equipment installations

and service agreements by managing complicated tasks requiring a wide degree of creativity and latitude.

Demonstrated the ability to learn or implement new organizational processes, workflows,

policies and procedures with minimal ramp up time.

Created databases and spreadsheets that improved inventory management and reporting

accuracy.

Education

B.A.S. Require four credits Kent State University Kent, OH

A.A. Monroe Community College Rochester, NY

Contact this candidate