Customer Service Manager
Resume:
RAVIN KUMAR
Gurgaon-****01 (HR)
Tel (Res.) 91-2305330
M# 981*******
**************@**********.***
Career Objective
I plan to build a long-term career with a progressive and professionally
managed organization in challenging, competitive and rewarding environment.
I have equipped myself conceptually and practically towards achieving my
goal and am on the lookout for an opportunity to apply myself.
Experience
. It is a multifarious role, which involves Office Administration,
Facility & operation Management, Commercial Management, Vendor &
Procurement Management Project Management and Team Management.
EXPERIENCE SUMMARY
From April-2012 working with P.E. Analytics Pvt Ltd
Designation -Manager - Admin
Reporting To - Head HR and Admin.
From Aug-2011 TO April 2012 worked with JOHNSON CONTROLS INDIA
Designation - Admin and Facility Manager
Reporting To - Facility Head
Sept.2006 ~ July-2011 worked with SPANCO LTD Gurgaon
Designation - Deputy Manager Admin
Reporting To - National Head Admin and CEO
Company Description:
SPANCO introduces itself as one of the Leading System Integrator in the
field of IT and Telecom in India. With a very successful 2009-10, SPANCO
has achieved a Turn Over of more than Rs. 1200 Cores and is able to
maintain its Leadership in the System Integration Market.
September - 2004 to September - 2006 worked with SPARSH BPO
Gurgaon
Designation - Assistant Manager Admin
Reporting To - Head Administration
SPARSH is the leading domestic Call Center in India, This company is
having over 4000 + staff in Gurgaon . This company is also having centers
at Bombay, Pune, Bangalore, Calcutta and Chennai.
JOB PROFILE
General Administration
. Overseeing planning, coordinating, direction and effective execution
of organizational policies, directives and guidelines ( Standard
Operating Procedures).
. Governing and supervising maintenance and upkeep of organizational
assets like office premises, guesthouses, staff canteens, vehicles,
firefighting and estate management.
. Coordinating & organizing various activities like seminars,
conferences, team activities, and recreational activities.
. Cafeteria Management.
. Managing hotel accommodation, air & train tickets for the employees
and executing lease agreement for expatriate & company guesthouse.
. Developing vendors for all administrative services including general
purchase (Furniture, Maintenance Goods, Stationary, F & B Goods,
Office Uniform, & other administrative goods).
Facilities Management
. Ensuring effective maintenance of large sized facilities including
Infrastructure, Buildings, HVAC / Power systems, CCTV Camera etc.
. Negotiating with & finalizing Service Agreements with reliable
contractors for execution of servicing works as per budgeted
parameters.
. Preparing AMC agreements for equipment's like UPS systems, Generators,
ACs and various other equipment's.
. Following and rectification of various technical problems related to
UPS and electrical problems in co-ordination with respective agencies.
. Outsourcing of various activities like catering services, maintenance
and operation of electrical installation and generator, AC
equipment's, maintenance of landscaping & gardening, cleaning,
housekeeping and maintenance of plumbing & sanitary system.
. Handling negotiation & contact management in the form of Purchase
order & work order.
Security, Housekeeping & Asset Management
. Implementing stringent security network and security measures for the
safety of high-value assets and material.
. Preparing Operating Procedures for Asset Management entailing
security, monitoring security services. Recommending passive & active
protection measures.
. Coordinating with insurance agencies for securing protective cover for
company assets.
Infrastructure Setup & Material Management
. Interfacing with management for designing layout, defining
specifications for restructure / expansion of office space.
. Identifying viable properties for Office Space, Guest Houses etc. and
finalising lease / rental deeds.
. Liaising with external agencies, contractors and materials department
for procurement of materials.
. Stock management
. Statutory Compliance
. Coordinating with the govt. authorities for all formalities and
seamless execution of organizational work.
. Securing necessary permissions, sanctions and approvals for smooth
project execution.
. Representing of behalf of company in legal matters at different
court's
. Electricity Board, Fire office and other Govt. Officials, etc.
Vendor Management
. Identifying & developing vendor source for cost effective purchases
and reduction in delivery time.
. Assessing of the performance of the vendors based on various criterion
such as percentage for rejections, quality improvement rate, timely
delivery, credit terms etc.
Other related Areas:
. Pest Control
. Horticulture
. Medical Services
. Courier Management
PHOENIX FINE CHEM PVT. LTD
Admin / Commercial Executive March-99 to 13 Sept.04
Worked with Phoenix Fine Chem Pvt. Ltd. They are manufacturing
Pharmaceutical Intermediates having 80% of export. The plant is situated in
Roz Ka Meo, Distt:- Sohna, Gurgaon
Work Responsibility - Sales Coordination, Dispatches, Logistic,
Documentation, Laisioning, Customer Service.
JOB PROFILE
. Complete handling of Export and Domestic Shipments.
. Export Documentation (Pre & Post Shipment)
. Laisioning with Clearing & Forwarding Agent, JDGFT, Local Excise
Office, Custom House, Airlines, Domestic Cargo & Courier Company.
. Preparation of DEPB and Advance License application and there
registration at Custom House.
. Logistic Management for effective & 'On Time' Delivery of Finished
Goods.
. Follow up of Buyers order schedule on daily basis (Export & Domestic).
. As Co-ordinator between Marketing & Production Department.
. Informing buyer with latest up-date of there order Schedule &
Dispatch.
. Keeping up-date with latest sales related correspondence and of our
various clients.
. Assisting M.D. on day to day Commercial & Admin activities and on his
Personal assignments.
. Responsibility for travel arrangement for domestic and International
Itineraries.
. Planning, sourcing and maintenance of company transports.
. Maintaining Strategic relationship with local authorities.
. Any other responsibility assigned time to time.
TOWN & TRAVEL CARGO PVT LTD.
Co-Ordinater (Jan 97 to Feb. 99) New Delhi
This company is in Cargo, Export and Travel Business I worked as co-
ordinater overseeing Customer Relation, Laisioning with various Govt.
Authority and Air-Lines, Export Dispatches, Custom Clearance and
documentation.
SPORTS AND CO-CURRICULAR ACTITVITIES
. Represented School & College in Basketball & Kabbadi up to Regional
Level.
. Won several prizes in various dramatic events, debates singing and
dancing.
. Was elected the best M.P. of youth parliament for South Region.
. NCC - C Certificate.
ACADEMIC QUALIFICATION
Educational
Graduation (B.A.) : 1993
P.G.Diploma in labour Law and Administrative law - 2010
P.G.Diploma in Healthcare and operation Management
Diploma in Export & Import Management
Diploma in Pharmacy
PERSONAL DETAILS
Date of Birth : 28th Aug 1971
Father's Name : Shri Raj Kumar
Material Status : Married
Current Salary : 9.0 Lac PA
Date:
Place: Gurgaon (Ravin Kumar)
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