Customer Service Management

KEITH HARBER

*** ****** ***, *******, ** *****

Cell: 865-***-****

***********@*******.***

PROFESSIONAL SUMMARY

Dedicated Transportation Logistics Manager with a successful 10+ year career in data

management and anomaly based analytics. Cuts costs and improves efficiency through effective

management, strategic scheduling and streamlined operations. I am well versed in all operational

& financial aspects of fleet management, quality control, inventory control, warehouse

management, supply and demand planning, material handling and Customer Service.

Demonstrated ability to train, manage and motivate team members to achieve organizational

objectives. I thrive in dynamically changing environments.

I am Focused on continual process improvement, cost reduction, promoting employee

engagement, loyalty and morale through effective leadership and communication.

HIGHLIGHTS

• Materials accountability

• Manufacturing and warehouse procedures

• Ground and air transportation

• Shipping and receiving

• Vendor management

• Over-the-road transportation

• Rail transportation

• Fords DDL system, Chrysler's SMART system,

• Trans 4M system, CMS system, AS400 system

• Diagnostics knowledge

• ERP and WMS distribution systems

• SAP warehouse management systems

• 3PL knowledge

• Shipment consolidations planning

• Automotive logistics and procedures

• Warehouse and fulfillment

• Reverse logistics

• Logistics network analysis

• Molding injection press

• Oven operator for making windshields

• Silkscreen operator

• Weld assembly process

ACCOMPLISHMENTS

I planned, directed, coordinated and assigned manpower to efficiently meet production

requirements. Contributed to an annual 12% increase in productivity through improvements in

operations, quality, safety and administration. Created critical KPIs to track and improve on-time

delivery, customer issues and safety statistics. I Boosted customer satisfaction ratings by 18% in

less than 6.5 months.

EXPERIENCE

EAGLE BEND MANUFACTURING

Clinton, T N

Shipping, Receiving & Warehouse Supervisor 10/2006 to current

• Communicated directly with major OEM customers (Ford, GM, Chrysler, Honda, Toyota,

Volkswagen, KIA, and Nissan.)

• Manage inventory control

• Conducted qualitative and quantitative analysis of logistics operations using simulation

models and other tools.

• Defined appropriate metrics and measurements to drive results.

• Manually created shipments, assigned carriers and dispatched shipments.

• Completed and followed up on all registration and traffic documents.

• Communicated all emergencies, delays due to weather and carrier schedule changes to

customers and supervisors.

• Coordinated rush orders and order changes.

• Resolved problems for customers, warehouses and carriers.

• Acted as a liaison between logistics, carriers and customers.

• Coordinated returns between origin and interim transportation departments

• Produced bills of lading and updated shipment status information.

• Monitored shipments to guarantee on-time delivery.

• Completed all necessary customs documents and other paperwork.

• Drafted reports each year to present accomplishments and progress to management.

• Exhibited strategic leadership and foresight in support of long-range sales growth

• Prepared invoices for all customers in the logistics department at the end of every month.

• Hold employee meetings before, during, and end of shift.

• Ensure housekeeping and 5S is being done thru the whole shift.

• Ensure that all paper work is done correctly and in a timely manner.

UNITED STATES MARINE CORP RESERVES

CORPORAL E-4 08/1990 to 12/1997

• Command small contingents of Marines in combat and operations, including four-man fire

teams & eight man squads comprising of two fire teams.

• Planned and assembled training and logistics packets for deployments and

redeployments.

• Maintained the unit's daily personnel accountability report for soldiers.

• Trained and instructed subordinates and supported units on training

• Received and implemented combat orders and directed deployment of personnel in

offensive, defensive and retrograde operations.

• Effective decision-maker in high-pressure environments.

• Commanded arms combat patrols on foot and in vehicles.

EDUCATION

ASSOCIATE OF APPLIED SCIENCE

Vincennes University, Vincennes, Indiana

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