Customer Service Manager
Resume:
AARON MILLER
**** ******** # **** *******, ** ***25 ? 979-***-**** ?
************.*@*****.*** http://lnkd.in/F9ybMs
Office Manager
Results driven professional who sets high standards and objectives for
self, team, and for all village staff. Technically-advanced information
technology specialist successful in software administration and data
communications. Excels in resolving employer challenges with innovative
solutions, systems and process improvements to increase efficiency,
customer satisfaction and over all bottom lines. Offer advanced computer
skills in MS Office Suite and other applications/systems.
Key Skills
Office Management Computer Repairs Records Management
Teambuilding & Hardware/Software Repair Accounts
Supervision LINUX Payable/Receivable
Project Management FALCON Data entry Payroll / Bookkeeping
Policies & Procedures Bookkeeping & Payroll Expense Reduction
Manuals Languages: Perl, Java, C
UNIX HTML, PHP, MySQL, Scheme,
MS Word, MS Excel, MS PP Math Lab
Experience
MDT Transportation Services, Houston, TX 08/2013 to 03/2014
Project Coordinator/Office Manager,
Open and Close office.
Directly oversee the hiring, training, and functions of transportation
driving staff in collaboration with CEO and office support staff
Oversee the business operations of the Houston/Beaumont Region
15&16Medical transportation operations.
Oversee the HHSC contract as subcontractors under prime contractors
(Medical Transportation Services).
Oversee operations of the companies Non-emergency Medical Transportation
Services for Medicaid and Medicare patients/contracts.
Responsible for transporting Medicare and HHSC/Medicaid clients to their
doctors' appointments, pharmacy visits, and dentist appointments utilizing
productive rationality and time management in extreme emergency situations
that an employee is not available.
Responsible for the accurate and timely payment of vendor invoices (Fuel
man, etc.)
Responsible for new vehicle inspections with Field Agents and
Representatives of prime contractor
Created automated daily stats report that reduced inaccuracies and
provided management with an important decision-making tool.
Respond to customer complaints along with dispatching.
Prepare bi-weekly invoicing for trip payment to prime contractor, and
Reconciliation Reports.
Assist with preparation of daily trip manifest (Trip routing and re-
negotiation of trip runs via the Imedxpress.com Software System).
Networking Infrastructure of over 25 clients and services
PC/Networking Repair
Troubleshoot hardware/software devices.
Negotiate trip cost, turn backs, mileage, and Matrix costs.
Implemented training course for new recruits - speeding profitability
Compose new driver training compliance modules for a more effective
driving team operational efficiency
Strategize the corporate regional expansions and compellation of Projects
and there Performa budgets.
Prepare monthly projected revenue forecasting.
Prepare presentations and demonstrations for new contractual signup and
investment partners.
Compose the bi-weekly billing invoices to be sent out to the vendor for
payment.
Turning Point Communications, Houston, TX 2/1999 to 2/2013
Systems Analysts
Assures that the company has a long-range strategy which achieves its
mission toward which it makes consistent and timely progress.
Provide leadership in developing programs, organizational and financial
plans with the CEO and staff
Initiate and carry out plans and policies authorized by the CEO.
Managed, Restaurant and Sports bar Management applications for over 10
years
Open and Close office
Prepare/ Develop & Maintain Development & Contracting Projects.
Hired and trained new employees
New employee orientation
Troubleshoot all hardware/software devices
Networking support staff
Develop requirements specifications according to standard templates, using
natural language.
Collaborate with developers and subject matter experts to establish the
technical vision and analyze tradeoffs between usability and performance
needs.
Participates in evaluation and design of workflows, processes, operational
systems and continuous process improvement programs
Strong project management background and knowledge of change management
practices
Completes special projects as assigned, working on a wide variety of
financial, administrative
Maintained official records and documents, and ensure compliance with
federal, state and local regulations.
Maintained a working knowledge of significant developments and trends in
the field.
Provided opportunities for students to participate actively and
successfully.
Evaluated and provided feedback on students' progress.
Make sound recommendations relative to student placement, transfer,
retention, and promotion.
Turning Point Club., Houston, TX 12/06 -1/2013
Operations Manager
Open and Close Office/Club.
Understanding of Bar Management and how to expand bar clientele
Be a part of the fun via the front lines of guest services!
Greeted guests, answered questions, table touched to ensure happy
customers, etc.
Build positive relationships with customers, employees, and vendors
Promoted a positive atmosphere for workers of all levels through clear
communication and can-do attitude
Ensured food safety, sanitation, and quality standards are met at all
times
Ensured procedures and policies are adhered to
Ensured that adequate funds were available to permit the organization to
carry out its mission and objective.
Assisted in the training, leading, and coaching of FOH & BOH employees
Inventory audits Stocked, Ordered, and Shelved products
Responsible for developing and maintaining sound financial practices.
Handled all Company Financing AP/AR/ Payroll.
Established the development of new incorporations and sub-corporations.
STEWART LENDER SERVICES 05/2012-12\2012
LOSS MITIGATION 6 MONTH CONTRACT WITH VOLT STAFFING
E-STACKING, LMS, INDEXING LOANS, iPORTAL, ADOBE
HOUSTON INDEPENDENT SCHOOL DISTRICT TECHNOLOGY CENTER
NETWORKING OPERATIONS MANAGER FALL 2010
PC REPAIR HARDWARE/SOFTWARE TICKET ORDER
GHOST IMAGING IPORTAL PEOPLESOFT
First Choice Mortgage 2005- 2009
Loan Officer/Processor
Responsibilities Include: Thorough knowledge of Microsoft Office, Excel,
Calyx, DU & LP, demonstrate excellent customer service skills while
assisting prospective clients with verification of mortgage loan
applications, loan pre-approval and telemarketing, complete title
requests/orders, payoffs, appraisals and verification of employment
assist underwriters with preparation and scheduling of closings
Sub-prime and conforming lending
Prepare loan documents for underwriting.
Collect all data to meet within program guidelines
TSU College of Computer Science, Houston, TX 2007 to 2008
Graduate Assistant
Under the direction of the site administrator, assisted certificated
teacher in providing
Computerized instruction to individual and small groups of students in an
assigned learning
Environment.
Organized and maintained a school Macintosh computer lab; provided students
with
Intensified learning experiences utilizing educational software to
reinforce instruction in
specified academic areas.
Tutored, trained, and assisted students in learning situations.
Reinforced instructions to individuals and small groups of students as
directed by the teacher
Assisted students with selecting the appropriate educational software,
computer operations, and printed out work.
Assisted teachers in finding programs to support their student(s) need(s);
check programs, review and learn new programs (including special curriculum
referenced materials).
Prepared and maintained the records of students participating in the
computerized instructional support course.
Answered questions and introduce students to, and assisted them with, the
use of computers
And peripheral equipment (i.e., printer, scanner, digital camera, Apple
presentation systems.
Education& Credentials
Bachelor of Arts in Computer Science
Major: Computer Science
TEXAS SOUTHERN UNIVERSITY, HOUSTON, TX
5/2010
HOUSTON COMMUNITY COLLEGE, HOUSTON, TX
2012
A+ Certification
PEARLAND HIGH SCHOOL, Houston, TX
5/1994
Studies: Business
GPA 3.6
Academic Diploma
References
Mr. Jules Evan Johnson
Government Lawyer
http://www.texasbar.com/AM/Template.cfm?Section=Find_A_Lawyer&template=/Cust
omsource/MemberDirectory/MemberDirectoryDetail.cfm&ContactID=239968
Bar Card Number: 24041199
1201 Franklin, 13th Floor
Houston, TX 77002
Atosha Scott
Manager
Turning Point Communications
6556 Peerless, Suite B
Houston, TX 77021
Michael Gonzalez
Professor (2009 - 2010)
Texas Southern University (TSU)
Computer Science
3100 Cleburne
Houston, TX 77004
Contact this candidate