Administrative Assistant Customer Service

Objective: Seeking to further my experience in communication.

SKILLS

-Bilingual, fluent in English and Spanish -Great phone

etiquette -Documentation

-Years of experience with office equipment -Accounts

receivable -Type 60+ WPM

-Efficient use of Microsoft applications -Scheduling/Travel

Arrangements -Filing

PROFESSIONAL EXPERIENCE

PSC Industrial Outsourcing, LP

Houston, TX

Administrative Assistant

07/2013 - 04/2014

Job Description

Duties included, but were not limited to making travel arrangements,

traveling, contacting government agencies, researching, making

appointments, updating calendars, word processing, data entry, checking

expense reports, updating spreadsheets, ordering office supplies, involved

in the hiring process of applicants, proof reading, as well as kept track

of projects, scorecards, monthly/yearly budgets, and mail history.

Witt O'Brien's

Houston, TX

Administrative Assistant

02/2012 - 05/2013

Job Description

Duties included, but were not limited to word processing, writing memos,

filing, answering phones, mailing, scanning, data entry, taking inventory,

keeping track of shipping history, invoicing, ordering office supplies,

record keeping, and am the sole person in charge of production.

Myron F. Steves

Houston, TX

Administrative Assistant/Customer Service Representative

10/2010 - 01/2012

Job Description

Duties included, but were not limited to taking insurance claims, reporting

insurance claims, answering the phones, providing loss runs, interpreting

policies, data entry, translating, filing, troubleshooting, taking

messages, lifting boxes, organizing, status updates, providing quality

service.

Academic Computer Lab at the University of Houston Downtown

Houston, TX

Shift Supervisor

10/2005 - 04/2011

Job Description

Duties included, but were not limited to providing technical support to

students and teachers, troubleshooting hardware and software problems,

training new employees, performing lab opening/closing procedures,

installing new software onto the computers, checking students in, providing

assistance with computer log in and printing, and generally overseeing the

overall operation and maintenance of the lab.

Rite Response

Houston, TX

Telemessaging Representative

04/2008 - 06/2010

Job Description

Duties included, but were not limited to answering the phones for various

companies, taking messages, dispatching, training other employees,

providing quality service and information, and constantly troubleshooting

problems for customers.

Brando Chiropractic Clinic

Houston, TX

Office Manager Assistant

12/2001 - 08/2003

Job Description

Duties included, but were not limited to answering the phones, scheduling,

faxing, medical billing, typing business letters to patients and lawyers,

and using bilingual skills to help patients fill out forms.

EDUCATION

University of Houston Downtown

Houston, TX

2004-Present

Expected graduation date is December 2014 with a Bachelor of Arts and

Humanities in Communication.

John H. Reagan High

Houston, TX

2000-2004 High

School Diploma, John H. Reagan

References Available Upon Request

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