Customer Service Manager
Resume:
Shannon Norwood
Helena, Al 35080
**********@*****.***
Objective: A challenging and rewarding position that will use my current
skills and expand my knowledge, while offering opportunity for growth and
advancement.
Experience:
March 2011 – April 2014 Stoneriver Property Management Birmingham,
Al
Assistant Manager
Responsible for data entry, leasing documentation, collections, accounts
receivable, accounts payable, customer service, marketing, answering and
returning phone calls and promotion of our communities. At this time, we are
currently 100% leased.
September 2009 - March 2011 Logan Properties Birmingham, Al
Property Manager
Responsible for all duties covering eight properties in the Southside area.
These duties include leasing, record keeping, maintenance, grounds, data
entry, collections, account recievables & payable.
May 2007 - May 2009 The Place at Galleria Hoover, Al
Community Manager
Responsible for all leasing duties, preparation of documents, and
presentation of apartments, rent collection, data entry of billing, customer
service, marketing, sales and grounds. I oversee/run all duties on-site.
Sept 2006 – May 2007 Arboretum Apartments Vestavia Hills, Al
Manager
Responsible for data entry, notification to tenants, leasing, preparing &
signing of leasing documentation, collection, deposits, customer service,
credit checks, filing, submitting work orders, following up on documentation
& completion of projects. I am trained in the use of Yardi, Excel, Word and
Microsoft Office.
January 2006-Sept 2006 Apartment Services Hoover, Al
Manager
Responsible for scheduling and tracking items and resolving any problems that
may arise in remodeling apartment complexes into condos. Formatted and typed
bids for jobs. Maintained an Excel spreadsheet with purchase order numbers,
bids and pricing units. Prepared and mail out invoices. Answered phone
calls and responded accordingly or relay message to President. Reviewed any
delinquencies and tracked collection of delinquent accounts. Maintained
records for all accounts payable and receivable using Peachtree Accounting
System and made daily bank deposits. Managed the office and ordered supplies
as needed.
April 2003-July 2005 Little Mountain Apartments Pelham, AL
Property Manager & Leasing Agent
I entered a list of tenants and monthly rental payments into an Excel
spreadsheet. Created and adjusted accounts receivable spreadsheet as
necessary and collected on delinquent accounts. Ability to communicate
effectively and clearly in this job was quite helpful. Calculated and input
deposit information and made deposits. Maintained and monitored pay
schedules and budgets. Typed letters in Microsoft Word to inform
tenants of upcoming lease renewals and rental rates. Raised rental rates by
5% across the board and increased corporate income by 34%.
Aug 2000-Dec 2004 The Mugshot Saloon Pelham, AL
Manager/Bartender
Responsible for opening or closing the business each day. Ordered liquor and
other supplies. Listen to and handle unruly customers. I was responsible for
maintaining good customer service, running the register, customer accounts
and accounts payable. Also collected on delinquent accounts.
1997-2000 Johnson & Associates Mortgage, Co. Mt. Brook, AL
Assistant Vice President
Originated and brokered out loans. Ran credit and title searches and
attended loan closings. Responsible for data entry. I was responsible for
gathering documentation, obtaining payoffs, and clear titles. Verified the
accuracy and completeness of detailed information, including the ability to
identify missing, or inconsistent information or data.
1995 - 1997 Statewide Mortgage Co, Inc. Inverness, AL
Auditor
Processed incoming data, checked for completeness, and identified potential
problems. Performed appropriate follow-up activities, identified and tracked
missing documentation. Resolved discrepancies and corresponded with other
branches. Identified and resolved routine discrepancies with each of the five
branches. Used established loan guidelines to fulfill state requirements. I
maintained necessary record keeping providing an audit trail. I attended
classes in Microsoft Word, Excel and PowerPoint.
Education:
1984-1988 Huntsville High School, Huntsville, AL
1988-1990 Calhoun Community College, ~ Cum Laude Decatur, AL
Personal Traits:
I am a self starter, willing to take independent action, to include moving
quickly and directly to complete the task at hand and not waiting to be
instructed to complete job activities. I am also willing to seek out
additional assignments or tasks. I get along well with others, am hard
working, organized and a problem solver.
References available upon request
Contact this candidate