Customer Service Sales
Resume:
Michelle Garcia
Columbus, NJ *****
**********@*******.***
Experience:
Data Glove Inc Princeton, NJ January 2014
- May 2014
Corporate Administrator
. Provide exceptional customer service
. Responsible for making sure the corporate facility is running
smoothly
. Data entry
. Answer phones, transfer calls, and take messages as needed
. Manage incoming mail & deliveries
. Prepare correspondence for clients
. Organize and maintain the office filing system
. Ordering all office supplies
. Operate a range of office machines such as photocopiers, computers,
and faxes
Delaware Hotel Group Mount Laurel, NJ October 2012 -
July 2013
Corporate Administrator
. Provide exceptional customer service
. Prepare expense reports
. Organize and maintain the office filing system
. Data entry
. Prepare correspondence for clients
. Answer phones, transfer calls and take messages as needed
. Manage incoming mail
Applebees Lawrenceville, NJ January 2012 -
August 2012
Server
. Check patrons' identification in order to ensure that they meet
minimum age requirements for consumption of alcoholic beverages
. Check with customers to ensure that they are enjoying their meals and
take action to correct any problems
. Escort customers to their tables
. Explain how various menu items are prepared, describing ingredients
and cooking methods
. Inform customers of daily specials
. Prepare checks that itemize and total meal costs and sales taxes
. Present menus to patrons and answer questions about menu items, making
recommendations upon request
. Remove dishes and glasses from tables or counters, and take them to
kitchen for cleaning
. Serve food and/or beverages to patrons; prepare and serve specialty
dishes at tables as required
. Stock service areas with supplies such as coffee, food, tableware, and
linens
Mercer County Community College West Windsor, NJ Spring
Semester, 2012
Peer Mentor
. Mentor students with various intellectual disabilities
. Assist students in class with assignments, and projects
. Provide guidance on note-taking and study habits
. Individual tutoring in various subjects as needed after class
Walgreens Mount Laurel, NJ April
2006 - March 2011
Senior Beauty Advisor
. Provide exceptional customer service
. Maintain up-to-date product information to relay to customers
. Advise customers on products suitable for their needs
. Coach other Cosmetic Sales Assistants through intensive training and
innovative sales techniques
. Establish first-class customer relationships, build and maintain
loyalty through personal interaction. Keep customers informed by
notifying them of preferred customer sales and future merchandise of
potential interest
. Supervise and motivate the team of Beauty Advisors to ensure that the
highest standards of customer service were delivered through personnel
development, training, communication and working conditions.
Head Photo Specialist
. Provide exceptional customer service and prioritize orders.
. Resolve client inquiries and complaints actively and establish
professional relations with clients to prepare sales by suggestive
selling.
. Ensure all Photo Lab employees working on process film comply with
Federal and State laws as well as OSHA regulations.
. Supervise and operate photo lab equipment, kiosks and technologies.
. Ensure staff follows all loss prevention policies to reduce shrink in
photo the lab along with react to every sign of external and internal
theft.
. Maintain and manage in-stock position of all Photo Lab supplies.
. Perform with Store Manager to estimate inventory needs on basis of
local and seasonal events.
. Coordinate and supervise training and certification of entire Photo
Lab employees.
. Assign, prioritize plus follow up on assignments to Photo Lab staff
while directing and providing feedback.
- Also, while at Walgreens I had the opportunity to fill in as the
Corporate Administrative Assistant at the District Office where I
reported to the regional district managers, and other Senior Associates.
. Relieved upper management of administrative detail,
all projects
. Updated and chase delegated tasks to ensure progress
to deadlines
. Maintained procedures manual to ensure consistent
performance of routines
. Composed correspondence/reports for own or manager's
signature
. Arranged essential mail in priority action order for
boss
. Researched, drafted and/or abstracted reports
Hollywood Tans Bordentown, NJ
October, 2009-August 2010
Receptionist & Sales
. Provide outstanding customer service at all time.
. Handle customer complaints and inquiries promptly and feedback to the
owner.
. Ensure customer profile records are accurately completed and updated.
. Follow procedures for opening and closing.
. Open and close cash register.
. Conduct opening and closing inventory counts daily, and record goods
transferred in or out.
. Demonstrate knowledge of products and services, provide professional
skin care advises and recommend products to customers.
Education:
. Mercer County Community College
Currently Attending
Major Field: Criminal Justice - Corrections
Activities:
. MCCC Criminal Justice Club
. MCCC DREAM Program Peer Mentor for students with intellectual
disabilities
Computer Skills & Experience:
. OPDC (A DHG owned software used for accounting purposes)
. Microsoft Office programs (Outlook, Word, Excel, PowerPoint)
. QuickBooks
. AS400 system
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