Sales Customer Service

Jessica Belton

Bank Alliance Account Executive - Worldpay

Acworth, GA

*************@*********.*** - 404-***-****

To contribute: my passion for sales, acquired skills, along with my recent educational background, experience,

and high work ethic to an organization that is offering opportunities for growth and advancement. Also maintain

and continue excellence and success within an organization.

WORK EXPERIENCE

Bank Alliance Account Executive

Worldpay - January 2014 to Present

Working closely with internal and external support departments by responding to requests from current and

potential customers for information and product presentations, which are often technical in nature.

• Exercising listening skills, while identify and qualifying sales opportunities, up-selling additional products and

services.

• Retail and restaurant integrated point-of-sale systems and using my technical aptitude, networking skills and

personal gravities to overcome objections from C level clients.

• Implementing steps for clients in order to be PCI compliant and avoid fines.

• Setting-up gateway accounts for E-commerce businesses to accept payments electronically via the web.

Advising them of Visa and MasterCard requirements in order to process payments online.

• Maintaining relationships with 147 Citizens bank branches, from BBO's, branch managers, tellers, business

relationship managers, field sales representatives, and current business banking customers.

• Continuous activities and follow-ups on campaigns structured to gain new clients for Worldpay via the web,

chat, and phone.

• Networking with outside referral sources and current customer base in addition to cold calling to get additional

referrals, and working with bank partners to generate referral sources for sales opportunities

• Listening to and profiling customer needs to offer a full range of payment services solutions, loyalty and other

services to existing customers

Direct Commercial Sales Team Lead

Infinite Energy, Inc - March 2013 to Present

Prepares productivity reports daily.

• Analyzes productivity reports to forecast sales

• Sets goals for Commercial Sales Representatives based on productivity reports that meet with department

and corporate goals.

• Monitoring phone calls and activities of Sales Representatives and re-direct them when necessary.

• Supporting Atlanta sales team via training, coaching, and strategic goal setting while maintaining personal

book of business

• Plan and organize daily team meetings

• Work with and make recommendations to management to develop and implement sales training strategies

that ensure attainment of company sales goals and profitability

Direct Commercial Sales Representative

Infinite Energy, Inc - August 2011 to Present

Sell Natural Gas and Electricity products via phone to residential and commercial customers in GA, NY, NJ,

FL, and TX.

• Inform current and prospective customers of current promotions and new upgrade products

• Quote prices and persuade customers to purchase Infinite Energy products.

• Enter/update customer information into database

• Handle customer interactions within a call center environment.

• Assist customer's questions, complaints, and billing inquiries professionally and courteously.

• Access and create customer's contracts while maintaining confidentiality.

• Utilize lead generation techniques and methods

• Follow up with customers to ensure satisfaction, respond to inquiries, solicit further sales, and resolve

customer's inquires with on call resolution.

• Prepare savings analysis for potential customers

• Point-to-Point contact with potential clients via email, phone, or face-to-face

• Aggressive persuasion and negotiation skills

• Understand a multitude of various energy products for different markets and customer bases

• Efficiently manage time and appointments

• Assist commercial customers in effectively managing their energy costs and make any recommendations

necessary to better their current situation.

Collections Specialist

Nationwide Credit - February 2007 to March 2009

Processed customer account payments. I applied payments to the proper accounts including late fees and

accrued interest

• Negotiated settlements between creditors and customers on delinquent accounts following all FDCPA

guidelines

• Responsible for all skip tracing research of customers who did not respond to phone or mail contact by the

creditor

• Worked directly with the customer to set up delinquent payment schedules in an effort to resolve their

outstanding debts so that their credit standing would be protected.

• Superb verbal and written communication skills, including active listening

• Excellent research abilities using both the internet and phone contact interviews

- High energy and results driven

• High level of daily activity, averaging 100 to 150 phone contacts per day

• Ability to identify customer needs, influence others and apply practical learning

• Exceptional account and time management skills

Maintenance Supervisors / Facility Engineers, Government Authorities or head

Housekeepers

RI-Tech Industrial Products - September 2006 to February 2007

I opened and established 75 new accounts to municipal, commercial, and industrial facilities. Including but not

limited to: Maintenance Supervisors / Facility Engineers, Government Authorities or head Housekeepers at

schools, nursing homes, apartment complexes, government offices, golf courses, etc. ;Exercised by calling

100-150 prospect customer/clients a day.

• Exhibited excellent oral and written communication skills and strong organizational, time management and

multitasking skills

• Promoted and sold company products and services by interacting with new prospects as well as developing

new territories.

• Gathered and analyzed customer needs and interests.

• Persuaded potential clients to buy merchandise/goods or to otherwise change their minds or actions.

• Established and Maintained Interpersonal Relationships -- Developing constructive and cooperative working

relationships with others, and maintaining them over time.

• Familiarized customers with new and existing products by providing customers with clear and easy to

understand information pertaining to all of our high quality products, application solutions and services.

• Negotiated, delivering and following up proposals to ensure that potential customers and partners have

enough information to make an informed decision about Company's complete offerings.

• Also, developed excellent technical knowledge of the company products and services and their application

to customer needs and requirements.

• Quoted prices, terms of sales, and delivery dates to customers.

Owner

Peek on thru Consignment Store - December 2005 to January 2007

Exercised excellent verbal communication with customers.

• Design and implementation of all marketing strategies including direct mail, e-mail blast, and SEO Services.

• Design of store interior design spacing including theme, signage, color scheme, and multiple store window

dressings.

• Set up and processed all financials including credit/debit card payments, state sales tax payments, federal

tax payments, bookkeeping of daily sales and stock purchases, and profit and loss statements.

• Planned and executed all aspects of store promotional special events throughout the year.

• **Store Closed and all Stock Sold Fall 2007

Office Manager/Administrative Assistant

Falcon Foundations - June 2003 to November 2006

Processed all company correspondence, payroll, and account collections using both Microsoft Word and Excel

• Performed receptionist duties with clients both on the phone and in person scheduling all appointments

• Set up and maintained all company records and files

• Coordinated job scheduling between the sub-contractor and Falcon Foundations on all projects

• Superb verbal and written communication skills, including active listening

• High energy and results driven

• Ability to identify customer needs, influence others and apply practical learning

- Exceptional account and time management skills

EDUCATION

Associate of Applied Science in Information Technology

Chattahoochee Technical College - Marietta, GA

2010 to 2012

ADDITIONAL INFORMATION

• Excellent verbal communications

• Strong problem solving

• Office administration

• Team building

• Supervisory

• Leadership

• Good interpersonal relationships

• High volume workload

• Computer literacy

• Customer Service Oriented

• Adapt easily to new concepts & responsibilities

• Self- Motivated; functioning well both independently and as part of a team.

• Persuading skills, being able to convince others to take appropriate action.

• Negotiating skills, being able to discuss and reach a mutually satisfactory agreement.

• Advanced Word Processing Word 2003/2007/2010

• Proficient in the following computer software programs: Outlook, PowerPoint, Microsoft Excel, Access, and

Visual Basic. Net, Sales Force, LMS Lynk, Doculynk, Docusign

• Familiar with Windows XP, Windows Vista, Linux, and Windows 7 Operating Systems, ACT database, Open

office, Manager, Adept, Eneract.

Contact this candidate