Customer Service Manager
Resume:
IKENNA SUNNY WANCUR
Houston, Texas
PERSONAL PROFILE
A professional skilled and dedicated expert with enormous knowledge in logistics and inventory control passionate and determined
with the ability to meet targets and accomplish results. An excellent communicator with ability to troubleshoot and analyze problems
in a fast pace and complex environment, work effectively within a team and multi-task with attention to details, who works well on
own initiative and professional to work ethics.
SKILLS PROFILE
Forklift operation, Data management Computer operation (MS Excel, Words and Power Point, Outlook, QuickBooks)
Reading comprehension/Math skill
Oral and verbal communicator/Team work
Ability to follow instruction and work on my own initiative/Stamina/Hardworking and reliable
EDUCATION
GED-Brain Field Secondary School ((09/2003 to 05/2009)
Port-Harcourt Nigeria
Professional Experience
Natdora International Inc-Houston (07/2011 to Present)
Shipping and Receiving Co-ordinator
Preparing and verifying Shipping documents i.e. Invoice, Packing list, Weight List, Certificate of Origin, Exporter Certificate,
Shipment Advise, Delivery Note & Legalized Documents as per the Letter of credit and customs’ & consignees’ requirements..
Coordinated and maintained effective process flow of goods at the in-bond warehouse. Coordinated daily operations with customs
exam and consolidation stations. Assisted export Manager with file audits File logging, tracked shipments, prepared bill lading, client
liaison, and contacted shipping lines, trucking lines. Account payable and receivable.
Quality Ingredient-Houston
Shipping and Receiving/Warehouse worker (02/2010 to 07/2011)
Received orders, unloaded packages from the truck and stored them properly in the warehouse. Maintained a clean work
environment, kept tools and equipment used for unloading and loading goods in their assigned places. Held responsibility for quality
control of products and goods stored in the warehouse and made sure that they were not damaged. Maintained accurate records of
the materials received and transported out of the warehouse, submitted records to the senior manager. Documented and managed
the inventory control system in the computer placed in the warehouse using scanners and bar code readers. Conducted routines
checks on arriving shipments against their bills of lading and invoices. Prepared receipts for customers receiving goods as required
legally. Transported shipment to particular areas by the forklift or other tools. Received, unpacked, and checked arriving shipments
with demand Stock storage services. Helped in research of departing shipments. Maintained simple records. Kept storage area dirt
free and neat.
FURTHER INFORMATION
I.T. Expertise: Quick book, hardware and software troubleshooting, Microsoft office, Internet, Email, Ups and FedEx software
Driving License/ Legal Status: Full and Clean, U.S.A Green Card Holder.
Interests include: Continuous research, finding ways to solve challenges. Reading, Socializing & Sports
Activities.
References on request
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