Service Representative Quality

Chrissy Smith

** ******* ** ~ Nashua, NH *****

Cell: 603-***-****

Email: **********@*******.***

OBJECTIVE:

Seeking a challenging career at an innovative company with global expertise

to apply my skills and education towards its overall growth.

EDUCATION:

Bachelor of Science in Business Studies/Organizational Leadership

Year of Graduation

Southern New Hampshire University, Manchester NH

2013

RELEVANT PROJECTS:

Southern New Hampshire University - Manchester, NH

Student

01/2008 - 06/2013

. Organizational Quality Plan - issues of non-quality, plans to change

these issues, steps involved, potential obstacles, implemented

procedures, and expected outcomes.

. Business Case Study and Strategic Plan as part of my capstone course -

mission/goals/strategies, internal/external analysis, financial

analysis, corporate vision, and strategy formulation.

. Managing Organizational Change Case Study - internal/external forces

of change, resistors to change, overall plans for change, and

prediction of the outcome of the changes.

. Social Environment of Business Case Study - management structure,

overview of products/services, technology utilized, employee training,

government regulations, customer demographics, community involvement,

and environmental initiatives.

EXPERIENCE:

Bellwether Community Credit Union - Nashua, NH

Member Service Representative II

10/2006 - Present

. Represent the company in a professional manner while providing

reliable service in the processing of transactions not limited to

deposits/withdrawals, check cashing and loan payments.

. Perform daily operational tasks such as the balancing of our

processes: ATM machine, cash/check and cash/coin vaults.

. Open new accounts, perform account maintenance, order and maintain

debit cards.

. Train and mentor new Member Service Representative Hires.

. Perform individual/branch audits and quality control of paperwork

submitted to the operations department.

RELEVANT COURSES:

Managing Quality, Managing Organizational Change, Strategic Management &

Policy, Social Environment of Business, Business Systems Analysis & Design,

Business Law, Financial and Managerial Accounting.

COMPUTER SKILLS:

Microsoft Office, including Access and Publisher.

REFERENCES:

Available upon request.

Contact this candidate