Sales Representative

Christopher Bucciferro

** ****** ***** **., *********, CT

203-***-**** ***********@*****.***

http://www.linkedin.com/pub/christopher-bucciferro/6/114/36

SUMMARY

Highly motivated IT professional with broad technical experience in the

Pharmaceutical and Electronics industries. Achieved success delivering IT

solutions that provided reliable technology innovation and support.

Enabled business objectives by creating efficiencies in the testing and

integration of processes and technology. Solid communication skills,

personable, reliable team member and leader, insightful and flexible.

PROFESSIONAL EXPERIENCE

Purdue Pharmaceuticals, L.P., Stamford, CT 12/2000-

6/2014

IT Senior Associate, Business System Support, Client Services (2010 - 2014)

Served as a lead IT liaison/key point of contact between multiple

businesses and IT teams within the organization

Managed the project for delivering 700 iPad devices to our national sales

organization.

Performed device testing, managed pilot program testing, documented build

process and delivered training for new company iPad devices.

Led IT/HR process change for the on boarding process to allow roll out of

iPads to sales field new hires prior to home office training.

Led the IT Business System Support for all sales and marketing groups,

remote sales offices and 700 sales field representatives, providing a

single point of contact for 2nd and 3rd level technology issues, projects,

and service enhancements

Conducted client services process mapping and co-ordination of the Sales

Field to improve efficiency and integration of IT services into the Sales

processes. This resulted in a strong relationship between the IT and Sales

departments.

Conducted classroom training and follow-up instruction, while delivering

Purdue specific IT policies and procedures to all sales field new-hires

Coordinated IT Services to accommodate all levels of sales representative

and manager training for both in-house and remote sites.

Coordinated projects involving Sales, Sales Training and Marketing to

gather user requirements, ensure delivery and gather user feedback.

Conducted the system testing for Purdue IT Infrastructure, Architecture

Services, and Client Services, ensuring quality and consistency in all

current and new computer related hardware.

Led the Client Services team effort to integrate Mac computer systems in

the Purdue user environment by testing build processes, conducting test

user group feedback sessions, and training client services staff on build

and troubleshooting processes.

Maintained all PC/iPad/Mac build documentation for IT and client services

groups

Managed the build, configuration and repair, of computer systems for both

corporate and field sales computer users.

Provided system testing and feedback to Purdue IT Infrastructure and

Architecture Services, ensuring continual process improvement for current

and new computer build processes using SCCM and GHOST technology

Led the Client Services effort to enable support for iPads, (GoodShare) IOS

support (Mobile Iron), Mac Computers (JAMF)

Represented Client Services in inter-department communication and meetings

Senior Associate, Client Services (2005-2010)

Provide Testing and feedback for new in-house Sales Field Tracking System

(Phoenix)

Managed support role for 1000+ user in Client Services desktop support role

Managed upgrade of corporate PCs from the Windows XP to Windows 2000 OS

Managed upgrades of Sales Field PCs to Windows 7 OS for over 700 users.

Coordinate computer/user moves, implement special projects

Install and support video conferencing for remote offices

Senior Technical Support Analyst, Sales Administration (2000-2005)

Maintain and update Sales Force computer build

Coordinate with IT and contracted IT services (Dendrite/Synavant)

Provide Network Administration (Active Directory) support to sales field

reps

Create test and deploy (Mobile Automation) packages to ensure computer

updates and compliance

Managed the break/fix function at all Manager and National Sales Meetings

Support and maintain all Regional Office hardware and software

Provide second level technical support for Purdue client services group

Philips Electronics North America, Stamford, CT. 9/1992-

12/2000

Telecommunications Coordinator (1998-2000) PC Support Specialist (1992-

1998)

Provided support to the Avaya/ATT phone system and ACD

Lotus Notes Administrator

Desktop support and network administration

SKILLS

MS Active Directory administration, Mobile Iron administration for IOS

devices, Cisco Unified IP Phone administration, Service Now Service Desk,

Dell, HP, Lenovo PC desktop and laptop configuration and repair, Mac

computer, iPad, iPhone, Blackberry Enterprise Server administration (BES),

MS Win7, XP, NT, Mac OSX Mavericks, ServiceNOW, iOS Integration, SAP R/3

Client installation and configuration, Service Desk Express, GoodShare,

JAMF, SCCM and GHOST

EDUCATION

State University of New York, College at Cortland, Cortland NY 1983-1987

Pending ITIL v3 foundations certification - 7/30/14

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