Manager Customer Service

ODESSA PINKNEY

** ******** ******, #*, ******, New Jersey - Tel. 646-***-**** - Email:

*********@*****.***

OBJECTIVE To obtain a General Manager or Assistant Manager position

and provide innovative and teambuilding leadership

EMPLOYMENT 02/14 - Present FirstService Residential

(formerly CSR) New York, NY

HISTORY Acting General Manager and Assistant Property Manager

(Onsite)

. Oversee and manage all building amenities, operations

and systems

. Responsible for financial performance monitoring -

budgets, monthly financial statements, variance control,

etc.

. Review, analyze and approve all accounts payable

. Coordinate and process real estate tax assessment

challenges

. Responsible for assessing, managing and negotiating

service contracts/proposals

. Enforce building By Laws, house rules, policies and any

updates where needed

. Attend court hearings in severe arrears cases

. Closely monitor cash flow and all bank accounts, to

include operating, reserves, escrows

. Facilitate in annual preparation for annual audited

financial statements

. Draft and distribute all resident notices, memos and

reminders

. Perform monthly walkthroughs; both internal and external

. Chair all Board meetings as well as take all minutes for

drafting and approval

. Oversee union staff of 21; to include one full time

Resident Manager

. Mediate disputes between unit owners with regards to

quality of life issues

. Perform all Assistant Property Manager duties listed

below in addition to duties of Acting General Manager

10/11 - 02/14 FirstService Residential

(formerly CSR) New York, NY

On-Site Assistant Property Manager

. Assistant manager in a 408 unit downtown luxury

condominium

. Provide stellar customer service through in-office

visits, phone calls and e-mail responses

. Manage shareholder/owner billing amenities such as

cable, parking, storage, bike fees, gym fees, electric

fees, etc.

. Build and maintain relationships with building

attorneys, accountants, engineers, and vendors

pertaining to building and shareholder specific-related

issues

. Assist in annual and monthly board meetings, to include

presentations and spreadsheets

. Responsible for writing and finalizing drafted

minutes, as well as updating database and

. minute books

. Receive, process and oversee all apartment alterations

. Assist shareholders/owners with account reconciliations

and/or customer concerns

. Responsible for reviewing shareholder/owner arrears

reports, as well as processing arrears letters and late

fees and sending accounts to collections

. Manage unit owner billing for amenities to include,

storage, bike fees, electric fees, etc.

. Review and process all purchase, leasing and refinance

packages and bank questionnaires

. Work closely with Resident Manager in training and

daily management of 23 member staff

. Assist with preparation of fiscal budget and monthly

financials

. Receive, open, and forward all invoices to code for

approval

. Maintain and update shareholder/owner/ tenant accounts

via website Cooper Square Connect and Building Link as

information is received

. Coordinate all move in and move outs; to include

inspections

. Process and distribute move in and move-out deposits to

shareholders/owners/tenants

. Act as liaison for Sponsor as salesperson with respects

to purchases of all storage units

09/07 - 10/11 Cooper Square Realty,

Inc. New York, NY

Assistant Property Manager

. Assisted two (2) Property Managers and ten (10) building

portfolio

. Provided outstanding customer service by answering phone

calls and e-mails promptly

. Assisted clients with registering and maintaining

automatic payment accounts via Kliknpay

. Responsible for reviewing shareholder/owner arrears

reports on a monthly basis, as well as processing

arrears letters and late fees on shareholders/ owners

accounts

. Assisted shareholders/owners with account

reconciliations and/or customer concerns

. Created, managed and maintained client tenant files as

received on a daily basis

. Managed shareholder/owner billing amenities such as

cable, parking, storage, bike fees, gym fees, electric

fees, etc.

. Responsible for charging back accounts for various fees

such as legal, alteration, maintenance, etc.

. Reviewed and process all purchase, leasing and refinance

packages, co-op questionnaires, and apartment

alterations agreements

. Coordinated and filed boiler inspections, Local Law 10

and 11, permits, RPIE, MDR, etc.

. Built and maintained relationships with building

attorneys, accountants, engineers, and vendors

pertaining to building and shareholder specific-related

issues

. Distributed rent bills to shareholders/owners and

monthly financial statements to Boards

. Assisted in annual and monthly board meetings, to

include presentations and spreadsheets

. Coordinator for all annual meetings, to include

arrangements for meeting reservations

. Received, open, and forward all invoices to Property

Manager to code and approve

. Maintained and update shareholder/owner/ tenant accounts

via website Cooper Square Connect as information is

received

. Coordinated with the Superintendent for all move in and

move out inspections

. Processed and distributed move in and move-out deposits

to shareholders/owners/tenants

. Acted as liaison for Sponsor as salesperson with

respects to purchases of all storage units

. Responsible for finalizing drafted minutes, as well as

updating database and minute books

. Performed special project account analysis and research

as needed

04/05 - 09/07 Charles H. Greenthal

Management New York, NY

Administrative Assistant

. Assistant to Property Manager of eight (8) residential

properties (condo/coop)

. Manage and maintain Property Manager's schedule, as well

as calendar

. Receive, process and oversee all apartment alterations

. Handle heavy phones and extensive customer relations

. Responsible for investigative resolutions to residential

account matters

. Oversee and manage arrears reports, as well as

collections

. Assist in annual and monthly board meetings, to include

presentations and spreadsheets

. Coordinator for all annual meetings, to include

arrangements for meeting reservations

. Coordinate and file boiler inspections, Local Law 10 and

11, permits, RPIE, MDR, etc.

. Process purchase orders, petty cash forms, check

requests, billing change forms, etc.

. Contact vendors for proposals and pricing, as well as

account payables

. Type, edit and process correspondence, e-mails,

mailings, etc.

. Handle daily matters regarding building operations and

resident issues

. Sustain daily contact with Resident Managers and

building staff

EDUCATION 2012 - Present SUNY Empire State College

Saratoga, NY

Obtaining a Bachelors of Science in Business, Management

and Economics

Concentration: Business Management

1999 - 2000 Grace Institute

New York, NY

MOUS (Microsoft Office User Specialist) - Applications in

Microsoft Office 2000

Obtained certification for completion of course

1995 - 1999 Norman Thomas High School

New York, NY

Accredited High School Diploma in business

VOLUNTEER 2010 - June 2013 1770 Walton Avenue HDFC

Bronx, NY

WORK Served as Board President and Managing Agent; to

include all active responsibilities in

both positions

COMPUTER Technically skilled in the following applications:

SKILLS Microsoft Office Suite CAMACCT Building Link

BJMurray Technicierge/CSR Connect Microsoft

Publisher Lotus 123/Notes Paradox

(Microsoft Word, Microsoft Excel, Microsoft Access,

Microsoft PowerPoint, Microsoft Outlook)

TRANSFERABLE Organizational Skills Effective Communication Skills

Managerial Skills

SKILLS Time Management Skills Flexibility

and Adaptability Skills

Contact this candidate