Customer Service Administrative Assistant

Summary

Proactive, highly skilled administration professional with over five years'

hands-on experience in diverse office environments. Knowledgeable in

current industry trends and technology. Experienced communicator and team

player. Detail-oriented individual with diverse experience in buying,

negotiating, customer relations, merchandising, sales and management.

Strong customer service and problem-solving skills.

Education

University of Houston, Houston, TX

Bachelor of Science: Merchandising and Consumer Science

December 2013

Relevant Courses: Logistics, Procurement, Global Research and Product

Development, Entrepreneurial E-Tailing, Forecasting, Communications

Strategies.

Organization: DECA, Officer of Community Outreach Program

Professional Experience

Administrative Assistant, Daly's 1895/ Urban Western Wear, Houston, TX

September 2013 - April 2014

> Researched suppliers and negotiated contracts for product fulfillment

processing.

> Tracked trends in consumer consumption to determine which products

should be sold.

> Evaluated prior sales to establish future fulfillment needs.

> Managed update pricing, pictures, social media and maintained all

ecommerce website products.

> Prepared all marketing and advertising proposals related to the

assigned vendors.

Administrative Assistant, Fuel Kitchen & Health Bar, Houston, TX

October 2011 - January 2013

> Reviewed store schedules to ensure associates had accurately designed

work schedules to ensure production and service needs were met while

controlling labor.

> Recruited, hired, trained and developed a diverse, high performance

team that consistently delivered on Fuel's promise of fresh, healthy

packaged meals to go.

> Administered the purchases, orders, deliveries and transfers from the

warehouse/kitchen to retailers.

> Monitored success of products and services and revised as needed.

Office Coordinator, Peckar & Abramson Law, Miami, FL

May 2008 - August 2010

> Prepared and completed various expense reports, reimbursements,

disbursement forms in a timely manner.

> Coordinated all travel arrangements for the practice chair and as

requested.

> Managed and set-up conference rooms scheduling including audio/visual

equipment, furniture configuration, and food/beverages as needed.

Promotional Collections Representative, Onboard Media, Miami, FL

June 2006 - May 2008

> Contacted merchants in the Europe and Caribbean region with delinquent

accounts by email, telephone, and fax in order to determine reason for

overdue payment, to review terms of our sales contracts, and to set up

acceptable payment terms.

> Resolved disputes pertaining to placement of advertisements, whenever

possible.

> Sorted and maintained a filing system of all internal generated

reports and sales data related to collection of Port Shopping

accounts.

AP/AR Dedicated Customer Representative, ExxonMobil, Houston, TX

March 2004 - March 2006

> Provided ExxonMobil distributors with payment scheduling, invoice

reversal, pricing adjustments, PO inquiries, research and resolution,

account reconciliation, POD request, and account maintenance.

Skills

AP/AR, CRM, Expense Express, JD Edward, MS Office:

Word/PowerPoint/Excel/Outlook, Retail Pro Software, SAP. Bilingual - Read,

write and speak Spanish fluently.

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