Administrative Assistant Customer Service

**** ******* ***** **., ******, TX ***** 832-***-**** / 713-***-**** **********@*****.***

La Wanda Brown

P rofile

A highly equipped Administrative Assistant with more than 4 years of experience

performing a variety office and clerical support duties. Possesses excellent interpersonal and

customer service skills and a deep range of knowledge assisting departments with facilitating

their organizational procedures and policies.

E xperience

June 2014 - Present Fort Bend ISD Sugar Land, TX

H uman R esources Assistant / Summer Helper

Maintain confidentiality of district employees and prospective candidates.

Assist with office and program-wide clerical activities.

Assist in the answering of incoming calls; the delivery of messages or other items and place outgoing

calls.

Perform department specific projects and other duties as required.

April 2014 – June 2014 United Airlines Houston, TX

H uman Resources Assistant

Assisted HR staff with performing background checks, finger print clearances and processing I9 forms

Reviewed, reconciled and updated employees’ records in preparation of the company’s annual audit

Experience working with a cloud filing system for scanning I9 forms and doing e-verifications.

November 2013 – April 2014 Houston Chronicle Houston, TX

D ata Entry (HR Assistant) / Executive Administrative Assistant (Temp)

Tracked and processed employee records including attendance and leave time.

Compiled salary, termination and benefit program information.

Secured confidential and sensitive employee data and files.

Assisted with various aspect of management, logistics and inventory of the day-to-day operations of the

department

Responsible for data entry and note taking with the expectation of resolve for operational and

administrative issues.

October 2012 – February 2013 Keais Records Houston, TX

P roduction Specialist

Responsible for ensuring the accuracy of the company’s main product: litigation patient medical records

Strategically planned production, assembled physical files and organized them for upload into the

organization’s online record keeping system

Possess working knowledge of medical filing functions and formatting

Charged with responsibility of conducting quality control in a timely manner

Interacted with both internal and external customers (operational departments and clients)

832-***-**** / 713-***-**** **********@*****.***

L a Wanda Brown

April 2009 – August 2009 Office of Brazoria County Angelton, TX

Judge Kersh

F ile Clerk / Administrative Assistant

Kept record of court documents filed or removed, using physical logbooks and computers.

Implemented a new filing system to improve the effectiveness of court filing retrieval.

Responsible for destroying outdated and unnecessary materials and/or transferring, them to inactive

storage according to file maintenance guidelines and/or legal requirements.

Fulfilled and tracked the requests of authorized users for the loaning out of materials to ensure their

timely return.

Reviewed all incoming correspondence in order to determine their classification or filing; according to

guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.

Performed general office duties such as typing, operating office machines, and sorting mail.

Retrieved documents stored in microfilm or microfiche and place them in viewers for reading.

E ducation

Expected: May 2015 Brazosport College Lake Jackson, TX

A ssociate Degree in Teaching & Education

G raduated: M ay 2007 C olumbia High School W est Columbia, TX

D iploma

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