Extensive Customer Service and Sales

KAREN L. STIKA

Concord Twp., OH ***** T: 440-***-**** ************@*****.***

OBJECTIVE:

To obtain a challenging and diverse position that will utilize my extensive sales, management, and customer

service skills, enabling me to grow and become a long term asset to the organization.

CAREER SUMMARY:

A highly motivated, talented sales and customer service professional, offering demonstrated results in

positions of considerable responsibility driven by power to excel, with a strong background in sales and

customer service with 15 years of experience in this domain as well as excellent communication and

leadership skills.

PROFESSIONAL EXPERIENCE

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Fifth Third Bank 2012-2014

Retail Personal Banker

Accountable for selling a full range of banking products and services to existing and prospecting

customers while providing specialized customer care.

Top performing Personal Banker in the region of 14 branches.

Contributed and lead to bringing the branch to a performance level 1 in a 12 month period,

through meeting and exceeding performance and revenue goals.

Maintained and exceeded personal goals, cross sell and individual product goals on a

monthly basis, performing in the consistent top branch of the region.

Earned Certified Personal Banker accreditation.

Responsible for relationship building by promotion of deposits, loans, fee based services, and the

retention of customers.

Followed Consultative selling approach to uncover and identify financial needs.

Became trusted advisor to all customers to ensure services that are beneficial resulting in

ongoing lasting relationships.

Analyzed and recommended services to meet customer’s individual financial goals.

Further responsible for leading and coaching with the Customer Service Representatives.

Facilitate daily service meetings by reward and recognition; educate awareness of

promotions, products, and services and initiatives that drive referrals and performance.

Coached by leading individual and group learning sessions with daily role playing

resulting in exceeding individuals and team goals.

Contributed to continued success of Loan Officer and Investment Executive through referrals.

Zales Jewelers 2008 -2011

Sales Consultant

Executed marketing and sales events through organization, communication and relationship

building.

Met and exceeded monthly store goals, warranties, and credit.

Top sales producer amongst peers meeting personal sales goals.

Evaluated and coached employees to better overall performance.

Prepared for events through prospecting and rapport building with preferred clients.

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Karen L. Stika, Professional Experience…Continued

Whitehall Jewelers 2004-2008

Assistant Manager

Responsible for daily operations such as, banking, loss prevention, in and outgoing inventory,

hiring and staff development.

Coached and educated employees on knowledge of products and different selling techniques.

Lead daily meetings for overview of products and promotions.

Continuous roleplaying to better overall performances.

Created store specific marketing programs to increase customer traffic.

Worked with outside services to develop and promote store sales events.

Events leading to meeting and exceeding overall performance store and individual goals.

Proven sales leader earning promotion to manager.

Maintained top selling performing store within district.

Designed service development plans and conducted operational assessments.

OTHER WORK EXPERIENCES & LICENSE

2011-2012

Component Repair Technologies

Logistics Coordinator

2006-2007

Honda of Mentor

Customer Service Representative

2002-2004

Camp Sue Osborne

Counselor for Special Needs Children

Ohio Notary Public License

EDUCATION

2005-2009

Cleveland State University

Bachelor’s of Liberal Studies

2002-2004

Bowling Green State University

Major: Early Childhood Education

2000-2002

Lakeland Community College

Associate of Arts Degree

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