Customer Service Manager
Resume:
Kristy Lynn Via
Wilmington, NC 28405
Home: 910-***-****
Mobile: 910-***-****
OBJECTIVE
To obtain a position that will utilize my skills, experience and knowledge in the formalization,
negotiation and management of company proposals, regulatory submissions, direct reports, RFIs,
RFPs, complex contracts and budgets together with providing interpretation and analytical
support for internal team and external clients.
EXPERIENCE
Dates Employed 04/16/2012 – 09/28/2012
Company AAIPharma Services Corp
Location Wilmington, NC
Job Title Contract Administrator (Contractor)
Responsibilities were creating a contract database using Salesforce software and providing
administrative support to Vice President, Corporate Secretary, General Counsel and the Business
Development team of AAIPharma Services Corp. The purpose of developing the contract
database was to establish better functionality and faster service for the Business Development
team so that they would be able to extract specific information from the contract and budget
without delay from the legal department. Another important factor of this project was
developing a more efficient tracking system that assisted in setting daily, weekly and monthly
project priorities. For example, triggered email alerts to specific team members for upcoming
contract deadlines, milestone payments timelines, retention deadlines, forecasting and discount
pricing deadlines.
My general duties also included, but not limited to, review and editing of Commercial
Manufacturing Agreements, Confidentiality Agreements, Product and Supply Agreements,
Quality Agreements, Service Estimates and Master Services Agreements.
Dates Employed 04/2011 - 06/2011
Company Target Pharmacy
Location Wilmington, NC
Job Title Team Member/Part-time
Duties performed were customer service, cashier, stocking and filling prescriptions.
Student – November 2009 to Present.
Penn Foster University (Online)
Health Information Technology Bachelor’s Degree Program – Currently enrolled.
Dates Employed 03/28/2007 – 10/23/09
Company Smith Hanley Consulting/inVentiv Clinical, providing services to
GlaxoSmithKline (Contractor)
Locations Remotely in Wilmington, NC and RTP
Job Title Contract Manager
The contract manager's position entailed working within GlaxoSmithKline's ICG ("Investigator
Contracts Group") as a Lead in the development and implementation of investigator study
budgets and contracts during the start-up stage through close-out of a clinical trial using a
benchmarking system to calculate procedural/non - procedural, special and conditional costs.
Additional responsibilities included, but not limited to, assist in development/improvement of
contract and budget tracking systems for study team; to act as a liaison between study teams and
sites during contract & budget negotiations to effectuate timely study drug shipment and study
timeline goals; Track & report cumulative budget costs to capture overall budget savings per
assigned study, and track and report individual site timelines in contract & budget negotiations. I
have knowledge in contract, budget, multiple tracking databases, and historical research
databases in a wide range of therapeutic areas and study phases (I - IV). Therapeutic areas are
Oncology, Respiratory, Infectious Disease and Neurosciences.
Dates Employed 11/2006 – 03/2007
Company PharmaLinkFHI
Locations Raleigh/Durham and Wilmington, North Carolina
Job Title Regional Contract Associate - (Contractor)
Responsibilities included, but not limited to, formalizing and creating Standard Operating
Procedures for Investigator Clinical Trial Agreements, Master Service Agreements and Study
Budgets for company together with providing written internal investigator Clinical Trial
Agreements and study budget guidelines and training to employees. Lastly, I was contracted to
negotiate and finalize 150 + investigator contracts and budgets for newly awarded Oncology
Phase I study. Timeline estimated at three months (December through February).
Dates Employed 8/14/2005 – 8/4/2006
Company PPD, Inc.
Locations Wilmington, North Carolina
Job Title Certified Paralegal, Contract Analyst
Responsibilities were primarily negotiating investigator contracts for multiple clinical trials in
various therapeutic areas and acting as a liaison between investigative sites, internal Clinical
Study Teams and multiple Sponsors. The number of contracts assigned and managed ranged
anywhere between approximately 80 and 200. Additionally, my assigned investigator contracts
included Latin America clinical studies.
Dates Employed 8/2002 – 11/2004
Company Inveresk, A Charles River Company (kna Kendle)
Locations Cary and Wilmington, North Carolina
Job Title B.A., Certified Paralegal, Contracts/Regulatory Associate
Duties performed: Formalize, negotiate and finalize contracts and regulatory documents in
relation to clinical study trials during study start-up phase. I was a Lead Contracts Associate for
multiple study projects in which I was responsible for ensuring that all legal and regulatory
documentation requirements were satisfied in accordance to local, state and federal law in
addition to standard company policy. Additionally, my responsibilities were to negotiate contract
language directly with clients and investigator sites and to provide overall analysis of
contractual, regulatory and study budget compliance. The number of contracts managed ranged
between 50 to180.
Dates Employed 11/2000 – 12/2001
Company Shipman & Associates, LLP, Attorneys at Law
Locations Wilmington, North Carolina
Job Title B.A., Certified Paralegal
Duties performed primarily concentrated in complex civil litigation. Responsibilities include
preparation of various legal documents, case management, scheduling of mediations and attorney
calendars, organize and maintain client files and relationships, and proofreading correspondence,
spreadsheets and legal documents. Types of cases handled include, but not limited to, class action
and individual plaintiff stucco litigation, predatory lending (class action), products liability and
personal injury.
Dates Employed 4/1998 – 11/2000
Company Kenneth A. Shanklin, Attorney at Law
Locations Wilmington, North Carolina
Job Title Certified Paralegal/Legal Secretary
Duties performed focused primarily on complex environmental cases, land and zoning disputes,
trusts & wills, title searches and real estate closings together with preparation of various legal
documents, case management, scheduling of mediations and attorney calendars, organize and
maintain client files and relationships.
Dates Employed 7/1997 – 3/1998
Company Lineberry & White, LLP, Attorneys at Law
Locations Wilmington, North Carolina
Job Title Paralegal/Legal Secretary
Responsible for maintaining client accounts and billing, preparation of various legal documents
in civil and criminal cases, opening and closing files. Types of cases included: personal injury,
traffic, DWI, Court-appointed criminal cases, domestic, custody, child support, separation
agreements, and civil litigation.
Dates Employed 9/1994 – 8/1996
Company James B. Morgan, Jr., Attorney at Law
Locations Wilmington, North Carolina
Job Title Legal Secretary
Assisted solo practitioner, James B. Morgan, Jr., with criminal, civil, domestic, divorce, child
custody, last will & testament, personal injury, social security disability, real estate closings,
DWI and traffic claims. Duties performed: Preparation of various legal documents, obtained
criminal records and discovery documents, preparation of real estate forms, closing packages and
limited title searches. Organized and managed medical records and prepared chronologies. Assist
in office management responsibilities.
Dates Employed 10/1992 – 8/1994
Company Northrope D. Rice, Attorney at Law
Locations Wilmington, North Carolina
Job Title Office Manager/Legal Secretary
Responsibilities included management of personal injury files, social security disability files,
domestic and traffic cases. Duties performed: Preparation of various legal documents,
maintenance of client relations and files, consultations with social security disability clients and
physicians. I am knowledgeable of the administrative process of the Social Security
Administration and Office of Hearing and Appeals, and the Worker's Compensation
Commission. Organized and maintained medical records, prepared chronologies and exhibits.
Handled liens from Medicare and various hospitals, prepared payroll and Federal tax deposits.
Responsible for personnel and accounts payable/receivable.
EDUCATION
The Center for Legal Studies, University of North Carolina of Wilmington
Paralegal Certification – May 2000
University of North Carolina of Wilmington
Bachelor of Arts, Criminal Justice – May 1997
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