Customer Service Medical Assistant
Resume:
Amanda Jackson
***** **** ** ** ******, MN *****
******.********@*****.***
WORK EXPERIENCE
Clinic Manager October 21, 2013 – Present
North Clinic Plymouth, MN
Key Skills: Management, Leadership, Project Management, OSHA, HIPAA Regulations, Patient Complaints, Financial Analysis, Strategic Planning, Budgeting, Problem Solving, Human Resources
* Oversee daily clinical operation
* Project Manager for 3 million dollar project
* Handle staffing concerns and training, performance evaluations, coaching and discipline
* Manager to 40+ employees
* OSHA & HIPAA Privacy Officer
* Document, analyze, and resolve patient complaints
* Create and implement clinical policies and procedures
Medical Assisting Program Director July 2007- October 2013
Rasmussen College Brooklyn Park, MN
Key Skills: Leadership, Management, Organizational Skills, Problem Solving, Curriculum Development, MAERB/ABHES/HLC Accreditation Knowledge
* Manage diverse student and faculty needs
* Comply with accreditation standards
* Manage CEU’s for faculty
* Stay current with professional development and in-service training
* Advise students
* Curriculum review and development
* Focus meeting and exceeding retention rates, CMA Exam scores and placement rates
Certified Medical Assistant July 2012 – November 2013
North Memorial Urgent Care Maple Grove
Key Skills: Medical Assisting Skills, Customer Service, Multitasking, Problem Solving
* Worked with a team of healthcare professionals to serve patient needs with injury and illness
* Proficient with all vital signs, injections, passing medication, splinting, assisting with procedures, phoning prescription to pharmacies, working 1:1 with providers
Certified Medical Assistant May 2008 – October 2010
West Health Urgent Care Plymouth, MN
* Vital signs, EKG, phlebotomy, UA’s CLIA waived tests, visual acuity, spirometry
Certified Medical Assistant December 2006- December 2008
Clinic Sofia, OBGYN Edina, MN
* UA’s, vital signs, NST, injections, passing medication, patient education
EDUCATION
Master’s Degree-Public Health/Certificate in Health Management and Policy
January 2013-Current
Benedictine University Online
Bachelor’s Degree- Healthcare Management
April 2010 – December 2012
Rasmussen College Brooklyn Park, MN
Associate of Applied Science- Medical Assisting
August 2005 – October 2006
High Tech Institute St. Louis Park, MN
CERTIFICATIONS
CMA Certification-AAMA
BLS-Healthcare provider, infant, child and adult
OSHA Training Certification
HIPAA Training Certification
Phlebotomy/First Aid
PROFESSIONAL MEMBERSHIPS
American Association of Medical Assistants (AAMA)
American College of Health Care Administration (ACHCA)
American Public Health Association (APHA)
COMMUNITY AND VOLUNTEER WORK
UPS Employee Health Screenings
North Memorial Women’s Expo
United Health Care Employee Screenings
HONORS AND AWARDS
Honors Awards
Dean Award
Zero Citation- Accreditation Visit
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