Customer Service Manager

LORRAINE MURO

Cell: 562-***-****

********.****@*****.***

SUMMARY

Seeking a career position with a successful and progressive company with the opportunity to contribute to the

efficient

o peration of the company and to earn advancement through on - the - job performance

HIGHLIGHTS

16 years experience (Management, Sales, Bilingual Spanish and English

Customer service, and Accounting) Ability to establish genuine rapport with prospects

Ability to establish genuine rapport with prospects and clients

Mastery of Microsoft Office programs (Word,and Utilize comprehensive product knowledge

Excel, PowerPoint) familiarity with appropriate solutions; earn

Procom, Woodstock,DOCman, Equote, client's trust by consistently proving that their

QuickBooks needs are paramount.

and with maintaining office budget Ability to effectively communicate with all levels

Ability to work with several operating systems of management and employees

including Windows, Mac OSX

EXPERIENCE

LOS ANGELES FREIGHTLINER

W hittier, CA

C redit Department Supervisor

0 1/2014 t o 0 7/2014

Credit and collections on past due accounts

Month End Closing A/R EOM/ Aging

Supervisor for 7 employees

New credit application processing and credit limit updates

D&B, Experian and trade references

Credit card chargebacks and NSF check processing

L&W SUPPLY CORP DBA CALPLY

Pico Rivera, CA

C redit Department Administrator

0 1/2006 t o 1 2/2013

Supported Director of credit and 4 credit Managers

New credit application processing and approval

Credit references and personal credit reports D&B/Experian

New A/R account setup and maintenance

Collections for past due A/R accounts

SAMICK MUSIC CORPORATION

City Of Industry, CA

C redit Manager/Customer Claims

0 1/2005 t o 0 2/2006

International Manufacturer claims

credit and collections for all A/R accounts

New credit account approval and setup

Office manager for 12 employees

VERIZON WIRELESS

H untington Park, CA

O perations and Customer Service

0 1/2001 t o 0 1/2004

Customer Service in a fast paced Spanish environment

Troubleshooting technical/billing issues

High volume of cash handling /Store merchandising and collateral orders

D OWNEY SPORTING GOODS

Downey, CA

A ssistant Manager of Sales

0 1/1997 t o 0 2/2001

Trained and supervised 15 employees

Supervised all operations during business hours

Effectively handled large volume of inquiries in a timely manner in order to maintain an excellent supplier- client

relationship

EDUCATION

ASSOCIATE OF SCIENCE: ASSOCIATES OF SCIENCE

2 005

C ypress College, Cypress, c, United States

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