Manager Medical
Resume:
Josh L. Coats
Sparks, NV, *****
Cell: 918-***-****
Email: ************@*****.***
EXPERIENCE:
zulily, 05/2014-Present
Operations Manager Reno, Nevada
Optimized processes by employing Lean, Six Sigma and Kiazen principles.
Led a cross-functional team of 70-190 to execute at planned efficiency levels.
Increased predictable productivity of my team by 17% over an 8 week period.
Reduced expenses by decreasing the number of managers required by 66%.
Implemented a flat ring structure of leaders to cross -functionally manage production,
leading to a more integrated team and lowered attrition rates by 31%.
US Army, 05/2008-02/2014
Brigade Medical Operations Officer
Managed the medical preparation and deployment of 1500 Soldiers for combat.
Increased the medical readiness of a 2600 person team from 68% to 94% in 8
weeks by adopting creative communication methods and incentives.
Implemented process optimizations and re-engineered workflow procedures to
provide better service to the patients with the most immediate needs.
Responsible for the maintenance, logistics, and accountability of $19 million worth of
supplies and equipment.
Executive Officer
Directly responsible for the health, welfare, and training of 160 Soldiers. Ensured
quality administrative, logistical, training, and maintenance support .
Assumed the commander’s tasks, responsibilities, and duties during his absence.
Successfully leading the medical, food, staff, and maintenance sections for a
battalion of 700 Soldiers.
Rewrote the aviation safety, standard operation procedures for a unit responsible for
keeping half of the 101st Airborne Division’s aircraft maintained. This resulted in the
unit no longer being grounded.
Platoon Leader
Developed leaders using daily individual interactions and by demonstration of
personal candor and integrity. This resulted in 100% of my Soldiers being promoted
or transferred to a position of greater responsibility.
Strategically planned and managed the annual budget and equipment supply chain
to achieve objectives while minimizing expenditures. Saved $92,000 in one quarter,
by salvaging supplies marked for discard.
Accomplished more medical support tasks than any other medical platoon in the
division, with the smallest medical team and budget in the division.
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Josh L. Coats
1527 Poptart Ct
Sparks, NV, 89436
Cell: 918-***-****
Email: ************@*****.***
Brigade Medical Operations Officer (Afghanistan)
Managed a 67 member healthcare team in four provinces. Responsible for the
emergency care for more than 10,000 Soldiers and civilians distributed over 3600
square miles.
Analyzed, planed, rehearsed, supplied, and executed responses that wer e credited
with saving seven lives.
Mine, analyze, track, and communicate intelligence to guide decisions. I was the
only medical intelligence analyst guiding all Army aviation decisions for Southern
Afghanistan in 2011.
Established partnerships with outside agencies to improve the educational
experiences of the healthcare team. This resulted in the first successful Afghan
MEDEVAC training program and special operations tactical trauma surgery
experiences for myself and my team.
W e constructed a 1700 square foot field hospital from salvaged construction
supplies, during our sleeping time. This allowed for the immediate treatment of over
1400 wounded and sick Soldiers and a 24 hour a day mass causality response team
that could deploy by air within 15 minutes.
Manager of Financial Institutions, 06/1995 – 04/2004
W orld Savings Bank, Orange County's Credit Union, Others Orange County, CA
Hired, developed, and evaluated a team of 6-30 employees to enjoy positive sales
encounters.
Managed a team of 65 at a national combined mortgage document operations
center. Responsible for the logistics of auditing and delivering hand carried
packages by a credentialed representative anywhere in the US within a twelve hour
window.
Ran desks for Bank of America, Greenlight, Countrywide, Washington Mutual, and
smaller lenders.
Maintained an on-time and accuracy rate of 99.9%, while maintaining an average
operational profit margin of 55%.
Performed financial audits and ensured operational standards were exceeded.
Established and developed business relationships, resulting in greater revenue.
Compiled and reported successes to the executive team.
Began as a teller and worked as a loan officer, branch supervisor, mortgage
originator, nationwide mortgage document auditor, manager trainee, branch
manager, manager of multiple branches, and as a self -employed family trust
consultant.
During the employment gap in 2004, I found the right college and moved cross country.
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Josh L. Coats
1527 Poptart Ct
Sparks, NV, 89436
Cell: 918-***-****
Email: ************@*****.***
EDUCATION:
Bachelor of Science- Biology, Chemistry minor. Northeastern State University
Dec 2004 - May 2008, 3.9 GPA
Summa Cum Laude and first in class of 355 Biology students
Tahlequah, Oklahoma
VOLUNTEER ACTIVITY:
Genetic Analyst 2006-2008
J. Craig Venter Institute
Analyzed sequenced nucleotides that had been scrubbed by an algorithm to find start
and stop codes. Estimated and categorized the function of the potential peptide chain
by comparing to known chains, or exported the chain to a folding program to attempt to
predict the function of the resulting enzyme. Contributed results to The Institute of
Genomic Research (TIGR-JCVI) data warehouse.
Physics and Chemistry Tutor 2005-2008
Northeastern State University
Successfully migrated students from equation memorization to a problem solving
approach that allowed them to formulate their own equations. Liaised with professors to
prove my approach, resulting in them allowing novel equations to be used on exams.
More than half of the students I worked with now hold doctorate degrees.
Mentor
Tulsa Public Schools 2009-2010
Mentorship activities for under-served children at a Tulsa elementary school.
Firefighter/EMT 2004-2007
W elling Fire Department
Responded to motor vehicle, structure, and wildland fires to minimize injuries and
damage to property. Graduated first in class from Oklahoma State University’s
Firefighter I academy.
City Council Candidate 2000
San Clemente, CA
Argued for the preservation of San Clemente as a small town. Highlighted the impact
on city culture caused by population and traffic increases corresponding to the over -
building of housing.
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