Sales Customer Service
Resume:
KEVIN J. COOPER
******@*****.***
** ******* ****, ***** *****, CA 92656
Goal-Oriented Pacesetter with outstanding work ethic and proven ability to deliver results in multiple
industries. Recognized in top tier for overall sales, client relations and close rate. Determined professional
effective in establishing and nurturing client relations.
Self-motivated with the ability to perform in a fast paced environment. Vast experience in sales and
warehouse distribution management. Able to effectively communicate with individuals at all levels within an
organization. Detail oriented, customer focused and committed team player looking for growth and
advancement opportunities.
Professional Experience
Student Processing Center, January 2014 – June 2014
16735 Von Karman Ave #225 Irvine, Ca 92606 800-***-****
Student Loan Advisor
Develop an understanding of clients needs and take action to ensure that those needs are met.
Review eligible loan consolidation programs with client and submit completed file to processing.
Cashcall, Inc Mortgage, January 2013 – June 2013
1600 S Douglass Rd Anaheim, Ca 92806 866-***-**** www.cashcall.com
Licensed Mortgage Loan Originator (NMLS 981101)
State Licenses: CA, GA, KY, MI, NC, TN, TX, WI
Originate loans and submit to processing with necessary documentation to fund loan.
Keep customer apprised of loan status throughout loan process.
CarMax, October 2007 – February 2013
9501 Research Dr Irvine, Ca 92618 949-***-**** www.carmax.com
Sales Consultant
Achieved and maintained President’s Club status for sales performance.
Continued with top ranking for Internet sales through exceptional customer service and follow up.
Maintained customer communication that developed ongoing referral business.
Recognized for continuously securing a high close rate.
Ditech.com May 2003 – September 2007
3300 Park Center Dr #150 Costa Mesa, Ca 92626 www.ditech.com
Senior Loan Agent
Successfully funded loan originations at high level, averaged 76% fund rate.
Managed pipeline daily to ensure leads were being worked to processing.
Developed and maintained customer and in house relationships throughout loan process.
Responsible for originating loan applications, complete all documentation requirements for processing.
Sanitech Maintenance, January 2001 - May 2003
28882 Escalona Mission Viejo, CA 92691 (949) 452- 0242
Operations Manager
Revised written procedures for production and maintenance scheduling.
Supervise, train and facilitate weekly meetings and scheduled personnel.
Proactively generated new referral base resulting in new business relations, which increased sales and
production by 30%.
Potter Roemer, March 1998 – January 2001
3100 S Susan St Santa Ana, Ca 92704 714-***-****
Warehouse Manager
Revised satellite branch shipping schedule to better facilitate customer demands.
Helped streamline inventory control through implementation of bar coding and daily cycle counts.
Responsible for all warehouse functions in a manufacturing and production environment.
Coordinated and supplied materials to three satellite facilities in a “just in time” basis.
Managed importing and exporting of raw and finished goods.
Culver Electronic Sales, March 1995 – March 1998
13701 Cimarron Ave Gardena Ca 90249 310-***-****
Warehouse Manager
Coordinated drop shipment of material from supplier to overseas manufacturing lines. This improvement in
the process saved in excess of $5,0000.00 in emergency airfreight numerous times and kept production lines
from being shut down.
Responsible for all warehouse functions in a hands on environment including the import and delivery of
goods to various customers as well as exporting rejected material and engineering samples for new
business.
Skills and Training
Word, Excel and Outlook
Database Management
Experienced Forklift, Hi-Stacker, Electric Pallet Jack Operator (license expired)
Community Service
Board Member for community Homeowner’s Association
Aliso Viejo Little League Board Member
Aliso Viejo Little League Manager
District 55 Umpire
Saddleback Church Youth Leader
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