Manager Quality Assurance

OBJECTIVE

Highly qualified and goal oriented professional committed to pursuing a long term

career in Mental Health/Social Service. I offer 10+ years of strong analytical,

problem solving and leadership skills.

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EDUCATION

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1999 2001 Master of Science in Counseling

Long Island University School of Education

1994 1998 Bachelors of Arts in Sociology Concentration in Social

Services

SUNY College at New Paltz

EXPERIENCE

Clinical Supervisor BRC/Adult Protective Services 2008 2014

Responsible for supervising case worker assessments of new clients referred to

Adult Protective Services. Conducted new assessments on new clients referred

to Adult Protective Services. Determined eligibility for services according to

NYC/HRA mandate. Conducted client intake interviews in the field city wide.

Responsible for making critical clinical decisions regarding APS care coordination

and crisis intervention. Provided individual and group clinical supervision to case

workers. Completed Program monthly report in compliance with Human Resource

Administration (HRA) standards

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Social Serice Supervisor HELP USA/New Horizonz 2006 2007

Provided overall leadership of interdisciplinary team in client service delivery. Provided supervision

to Case Managers, Housing Specialists, Substance Abuse Counselor and Clinical Social Worker.

Quality assurance for services offered to victims of homelessness. Monitored and

complete the tasks related to time and attendance, annual performance evaluations and related

salary enhancement. Identified, implemented and documented staff development issues including, but

not limited to, ensuring staff completion of agency mandated courses and other indicated trainings.

Collected, analyzed and reported on team statistics as indicated by HELP USA and

other regulatory body. Ensured program is in compliance with appropriate governmental

regulations through adherence to HELP USA”s case record review policy.

Case Manager HELP USA/Help New Horizons 2004 2006

Case Manager HELP USA/HELP ROADS 2002 2004

Case Manager Big Brothers/Big Sisters of NYC 2001 2002

Case Manager C.A.M.B.A/Families For Kids 1998 2001

SUMMARY OF QUALIFICATIONS

Excellent ability to work independently and handle pressure; Confident and poised in interaction with

individuals on all levels; Confident and poised in interaction with individuals on all levels; Detail oriented

and resourceful in completing tasks efficiently; Special organization skills, goal oriented, proactive,

excellent at reporting, and tremendously persistent. Skilled in working with adults

[Pick the date]

with persistent mental illness; Confident and poised in interaction with individuals on all levels. Very

effective communication skills (both written and spoken). Knowledgeable in creating treatment

plans for individuals with mental illness.

REFERENCES

Furnish Upon Request

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