Customer Service Manager

Margarita bazan

objective

To obtain a position within a company utilizing

my strong customer service skills and

management background. Seeking the

opportunity for growth, development and

advancement within the company proving to be

an asset as a team member or individual leader.

Experience

2007–Present Valero Corner Store Austin, TX

Store Manager

Provide great customer service promptly and

courteously ensuring customer satisfaction

Motivate staff to always have a positive work

attitude and to develop healthy work habits

Control labor hours ensuring schedule

maintained budgeted hours for store

Develop staff schedule to ensure proper

coverage for all store hours of operation

Develop sales plans, reset store displays with

high demand merchandise, and make price

changes for increase in store revenue

Order necessary supplies and merchandise for

store

Complete all cash reports and make bank

deposits

Inventory and audit control to ensure loss

prevention for the store

Recruit and train new employees and oversee

store operation

2000–2007 7 Eleven Fort Myers, FL

Manager

Provide great customer service promptly and

courteously ensuring customer satisfaction

Motivate staff to always have a positive work

attitude and to develop healthy work habits

Control labor hours ensuring schedule

maintained budgeted hours for store

Develop staff schedule to ensure proper

coverage for all store hours of operation

Develop sales plans, reset store displays with

high demand merchandise, and make price

changes for increase in store revenue

Order necessary supplies and merchandise for

store

Complete all cash reports and make bank

deposits

Inventory and audit control to ensure loss

prevention for the store

Recruit and train new employees and oversee

store operation

Education

1972–1976 Racine High School Racine,

WI

Diploma

Skills

The knowledge and skill to operate various

equipment including but not limited to:

2

calculator 10 key by touch, copy machine,

facsimile, cash register and personal computer.

Knowledge of windows, Microsoft excel, Power

Point. Typing skills of 40 wpm. Knowledge of

Spanish as a second language with the ability to

translate if necessary.

Achivements

Began working as a store associate achieving my

goal of promotion to become store manager. I

learned to becaome a self started which

progressed into having strong leadership abilities

and developing the ability to recognize

problems, accept constructive criticism and take

corrective action.

References

Personal and Professional references provided

upon request

***********@***.***

10811 watchful fox dr • Austin, tx 78748 • homePhone 512-***-****

Cell phone 512-***-****

3

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