Sales Customer Service
Resume:
Wanda Perez
**** ******** *** *. *. B. Fl *****
*************@*****.*** Phone: 561-***-****
OBJECTIVE:
To obtain a position that provides me with the opportunities to enhance
my experiences. I am seeking to apply proven skills to a career
oriented position, ideally in an environment in which there is a
possibility for advancement, based on performance.
WORK OF EXPERIENCE:
02/24/2014 to Motherhood Maternity Wellington, FL
Store Manager
Responsible for the entire operation of the store, reporting to the District
Manager. Directly supervise the Supervisors, Shift Leaders, & associates,
guiding them in operating their departments when on shift .
Duties and Responsibilities
Through satisfying the needs of our customers and operating policies and
procedures, to ensure all client and company objectives are met and to
achieve financial targets
Reporting directly to a District Manager and in their absence the Operations
Manager.
Responsible for the management, training and development of all
supervisors.
To effectively communicate policies and procedures.
To ensure that managers are aware of the importance of their personal
presentation and to ensure that all employees in the store adhere to the
correct standards of dress and appearance.
To ensure through effective communication, that all employees consistently
demonstrate an excellent level of customer Services and product
knowledge.
To establish a committed and motivated team.
To ensure recruitment, induction, training, promotion, performance
management, development and discipline of all employees.
Optimum performance of all employees to be achieved through accordance
with company employment and equal opportunities policies
To write training plans for all employees within your area and ensure that
the personal development of individuals is monitored to maximise their
benefit to the business
To optimise financial controls through ensuring tight control of resources
To ensure that store administration, stock control and security procedures
03/03 12 Present Pier one Import, Lake Worth,Fl
Sales Manager
Duties and Responsibilities
Maintain a high level of customer service within the store through personal interactions
with associates and customers by ensuring we are friendly . Assurance of a customer
friendly store means a well recovered and clean store with new merchandise out in a
timely manner.
Control payroll hours, cash control, conduct store audits, ensure price changes are com
pleted, monitor inventory shrinkage, and communicate with Regional Director and Store
Support Center as needed. Follow up on all communications, voice mail, e mail, and
paper mail in a timely manner.
11/09/2009 02/20/14 GENESIS SOLUTION W.P.B. FL
Administrative Assistant
Duties and Responsibilities
Great customer services skills. Invoice and collection. Multi phone lines.
File document, sales services, All office task on time. Legal Document,foreclosure process documents and modifications.
09/16/2001 04/01/2009 Stride Ride Wellington Fl
Store Manager
Duties and Responsibilities
Handling and overseeing all the day to day process that are carried out in
the store. Manage the product inventory, salesperson, good displays, sales,
hiring efficient employees, great customer services, employee motivation,
attracting consumer and clients, drive business. Determine how many
goods are actually on displays, how many product are in the store invetory,
what are the primary demands of customers. Analyzing sales results and
treds to achive sales increases and maximizae sales. Maintaining a good
payroll hours, cash control. Maintaining high level of customer services.
Training and develop hourly and management associates.
EDUCATION:
2011 Trinity College Dallas TX
Doctor Degree in Pastor Counseling
2005 Notary Public Florida State
1997 Catholic University of Puerto Rico Ponce, PR
Business administration BA
1998 Small Business School of Puerto Rico Juana Dias
PR Certified Finances
LANGUAGES:
English & Spanish
REFERENCES:
Avaliable Upon Request
Contact this candidate