Customer Service Representative
Resume:
Detroit, MI *****
******.*****@*****.***
Renate Black
Objective
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service, funeral directing, and mortician experience in a challenging environment to achieve the goals of the company.
Experience
2012-2014 O. H. Pye III Funeral Home Detroit, MI
Embalmer/ Funeral Director
• Properly handle decedents and care for them in the uniqueness of them.
• Handle and dispose medical waste.
• Embalm human remains.
• Meet with grieving families to make funeral arrangements.
• Clean, dress, cosmetics, hair dresser, casket human remains.
• Receive and arrange flowers for funerals.
• Retrieve personal information to file death certificates.
• Direct funerals an escort remains to final disposition.
2010- 2012 AAA Dearborn, MI
Customer Service Representative
• Respond to customers inquiries regarding service, billing, membership, benefits.
• Assist with membership and travel questions and needs and payments.
• Handled 100 -250 incoming calls per day for assistance.
• Researched and resolved customers’ problems within established guidelines.
• Handled disgruntled and dissatisfied customers in a professional manner.
2006-2008 The Maids Troy, MI
Housekeeper
• Performed basic upkeep of all the homes sanitary cleaning.
• Dusted, mopped and vacuumed floors sanitized all rooms of the house.
• Provided a clean, sanitary, complete satisfaction of customer service.
2004-2008 Child Care Provider Detroit, MI
Child care provider
• Assist in preparing food for children and serve meals and refreshments to children and regulate rest periods.
• Carry out housekeeping duties for example laundry, errands, cleaning,
• Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
Education
2012- current Wayne State University Detroit, MI
• Working towards my MBA
• BS in Psychology
• BS in Mortuary Science
2006-2012 Wayne county Community College Detroit, MI
• Associate Degree in Applied Science Pre-Mortuary
2000-2004 Northwestern High School Detroit, MI
• High school diploma
References Available Upon Request
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