Customer Service High School

LaTonya M. Williams

**** *. ******

Shreveport, LA 71103

Phone: 318-***-****

***************@*****.***

Objective

Excel in resolving challenges with integrity, quality and innovative solutions. To provide:

remarkable and professional customer service, to be personal and caring.

Employment History

Assistance Mail Carrier, Postal Service Mail Carriers

03/2014 - Current USPS 2400 Texas St, Shreveport, LA

Prepare and deliver mail in Shreveport La area

Cashier, Cashiers

11/2013 - 01/2014 Relay Station 6797 Highway 175, Frierson, LA

ring sales, stock store, help with sale inventory count

Customer Service Agent, Customer Service Representatives

09/2005 - 07/2013 Teleperformance 5800 Bert Kouns Ind. loop,

Shreveport, LA

answering inbound calls, troubleshooting cell phone devices and computer, taking

payments and adjusting minute plan for the customer, typing over 37wpm, supervised 8-

10 people also experience with microsoft word and excel.

Correspondence Clerk, Correspondence Clerks

01/1998 - 03/2005 Source Corp 1501 Kings Hwy, Shreveport, LA

copying of medical records, pulling and answering request, customer service, typing

over 37wpm, complying with hospital rules and regulations, answering phones and

helping with walk-in pts. and taking money.

Student Worker, Medical Secretaries

06/1996 - 08/1997 LSUHSC 1501 Kings Hwy., Shreveport, LA

placement of medical records, sorting of labs, arranging medical records in terminal

digital order, getting charts prepared for next day clinic appointments, answering

phones, running errands and assisting other area of medical records.

Education History

Completion Date Issuing Institution Location Qualification Course of Study

06/1997 Booker T. Shreveport, High School General High School

Washington LA Diploma Curriculum

Certifications

Certification Title Issuing Organization Completion Date Expiration Date

CDL Class A Diesel Driving Academy 05/2013 12/2016

References Available on Request

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