Sales Customer Service

STEPHEN ROGOZYNSKI

*-**** ****** ***.

Windsor, Ontario, N8Y2X6

*.**********@*********.**, Phone: 519-***-****

EDUCATION

Sales/Marketing, 1989 - 1993

Niagara College, Welland, ON

High School (Graduate with Honors OAC), 1988

WORK EXPERIENCE:

REGIONAL SALES MANAGER

Perma-Flex Roller Technology Inc.,

Mississauga, ON, January 2001 – May 2014

• Responsible for annual sales target of approximately $6,000,000.00

• Involved in the expansion of the existing sales volume from existing customers. Target new business

and conduct outside cold calls to solicit new business.

• Required to perform customer service functions to ensure that all customers were serviced on a regular

basis. I was also required to perform such functions as customer complaint resolution and assistance in

outstanding debts collections;

• These tasks routinely demand strong interpersonal and communication;

• Work closely with many individuals at all levels of customers organization i.e. hourly operators to plant

management including unionized and non-unionized personnel

• Routinely responsible for developing and delivering technical and business related presentations as

well as demonstrations of information and products to and including maintenance and engineering and

purchasing representatives

• Sales of rubber and polyurethane covers, ceramic coatings, and newly fabricated machine equipment

• Territory of Ontario, Quebec, N.B., N.S. and U.S. Midwest states

• Prospecting, developing and generating new leads into new business

• Markets serviced included manufacturers of paper, steel, film, corrugated boxes, automotive, furniture,

tape, converting, coil coating and plastics.

ACCOUNT MANAGER

Fastener Center,

Windsor, ON, June 1996 – December 2000

• Responsible for the sales of polymers and epoxies, industrial chemicals, fittings, cutting tools and

automotive fasteners;

• The region of coverage included Windsor-Sarnia-Chatham;

• Responsible for a monthly sales budget of $40,000 for an annual approximate budget of between

$400,000 – 500,000;

• This position required strong social and interpersonal skills to aid in the construction of a new business

and accounts;

• Routinely asked to follow-up on customer concerns and service related issues;

VOLUNTEER EXPERIENCE AND INTERESTS

• Coach - Currently involved in coaching women’s competitive soccer.

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