Customer Service High School

Michele Taylor

Department Head - The Home Depot

Graham, NC

***********@*******.*** - 336-***-****

Seeking a management position with an organization where I can utilize my skills and experience to improve

operations, increase profitability, and enhance growth.

WORK EXPERIENCE

Department Head

The Home Depot - Burlington, NC - July 2012 to Present

Responsible for maintaining overall appearance of the department

• Responsible for total P&L

• Responsible for ordering

• Responsible for maintaining inventory levels

• Responsible for training employees

• Responsible for handling customer complaints

• Responsible for completing daily, weekly and monthly reports

• Responsible for assisting customers

Head Cashier

The Home Depot - Burlington, NC - December 2009 to July 2012

Responsible for supervising cashiers

• Responsible for handling customer complaints

• Responsible for cash pickups, handing out change, filling registers at beginning of shift and emptying registers

at end of shift including self checkouts

• Responsible for bringing cash to the vault and depositing in the safe

Customer Service Supervisor

Wal-Mart - Mebane, NC - August 2007 to February 2009

Responsible for training cashiers

• Responsible for assisting customers with any problems or concerns

• Responsible for cash pickups, transactions and emptying out registers at end of shift

• Responsible for working with store management in assisting in other departments on an as needed basis

Assistant to Regional Manager

Classic Manor Builders - Greensboro, NC - May 2003 to August 2007

Responsible for entering daily, weekly and monthly sales in computer

• Responsible for contacting customers to set up appointments

• Responsible for supervising builders

• Responsible for answering phones

• Responsible for entering orders in computer

EDUCATION

Neptune Senior High School - Neptune City, NJ

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