Customer Service Administrative Assistant

JACKIE O’NEAL

**** *. **** ***., ********, FL *3803 • P: 863-***-**** • ***********@*******.***

Summary

Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

• Results-oriented

• Self-directed

• Meticulous attention to detail

• Resourceful

• Time management

• Strong problem solver

• Dedicated team player

• Medical terminology

• Professional and mature

Accomplishments

Research

• Investigate any necessary information for proper billing for insurance companies, patients and DMEs

such as proper billing codes.

Multitasking

• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume

environment.

Customer Service

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex

situations and resolving problems to maximize efficiency.

Medical Records

• Reviewed medical records for completeness, assembled records into standard order and filed records

designated areas according to alphabetic and numeric filing system.

Administration

• Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying

and scanning documents for inter-departmental use.

Experience

Administrative Assistant Current Employer

All Team Staffing Tampa, FL

Review incoming applications as part of the recruiting process, insuring credentials match available jobs listed and verifying eligibility to work. Schedule seminars and orientation for newly hired employees. Print, collate and disperse orientation packets for new employees. Review employee forms for accuracy and compliance. Maintain employee files and all general office filing. Answering multi-line phone system, oversee employee availability call-in line and update company database appropriately. Monitor employee sign in and performance during large scale special events. Review and enter all employee’s time into the payroll system. Review and disperse pay checks on a daily basis.

Outpatient Representative 04/2009 to 12/2010

Lakeland Regional Medical Center Lakeland, FL

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Updated patient accounts and information on a daily basis. Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Handled and processed confidential patient information.

3rd Class Petty Officer 03/2002 to 02/2007

United States Navy California

Helped in the planning and estimating of materials for numerous projects for several deployments. Had a helping hand in building numerous projects while on deployment. Acted as safety officer for a group of twenty-five while on deployment. Was the fire team leader for a group of three members while in homeport and on deployment. Took countless military classes that helped in furthering my career path.

Education

Associate of Arts: Health Care Administration

Currently Attending

University of Phoenix

Tampa, FL USA

3.3 GPA. Currently working towards my Bachelors in Health Care Administration.

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