Customer Service Administrative Assistant

Judy M. Vreeke

**** ******* **** ( Sandy, Utah **092 801-***-**** (

********@*****.***

Qualifications Profile

Highly efficient, self-directed Executive Assistant with extensive

experience facilitating effective administrative operations and supporting

senior leadership within dynamic, demanding environments.

> Proven ability to meet and anticipate needs of senior management;

expert knowledge of correspondence preparation, calendar management /

scheduling, and travel planning.

> Superior time management, multitasking, and prioritization strengths

to coordinate day-to-day administrative processes and independently

manage execution of special projects.

> Excellent written and verbal communication proficiencies, finely tuned

technical and analytical proficiencies, and track record of

maintaining discretion while handling sensitive materials.

> Serve as knowledgeable resource and trusted gatekeeper while providing

stellar customer service, addressing needs of team members across

multiple departments, and advising management teams.

> Impressive attention to detail, commitment to quality, and focus on

accuracy while preparing and reviewing correspondence, documentation,

reports, and presentation materials.

Professional Experience

Kindred Healthcare, Inc., South Jordan, Utah

Administrative Assistant, 11/2009-5/2014

Joined established healthcare company offering hospital and nursing home

services to provide focused administrative support while assisting senior

leadership team, including Vice President of Clinical Operations.

Maintained daily schedules and long-range calendars; advised senior

leadership on schedule conflicts. Made travel plans and arrangements using

Concur program. Liaised with vendors to secure meeting sites. Reviewed and

processed expense reports, ensuring compliance with internal policies and

standards. Received and approved time sheets. Planned and conducted

bimonthly training activities for new staff. Monitored open surveys for 73

regional facilities, driving project progression and serving as key point-

of-contact for related questions or issues. Managed physical files and

electronic databases. Coordinated with six district offices to receive

data, prepare documentation, and submit reports to senior management within

specified time frames.

. Diligently submitted expense reports to facilitate prompt

reimbursement of employee expenses.

. Extensively researched travel arrangements in order to secure optimal

flight for traveler while avoiding excessive company expenditures.

Sun Healthcare, Albuquerque, New Mexico

Executive Assistant, 6/1998-10/2009

Promoted to support executive leadership, including Chief Compliance and

Risk Officer and General Counsel, and manage administrative processes for

company specializing in nursing home services. Assisted senior management

in preparation and administration of budgets for six departments. Monitored

financial activities, deftly assessing accuracy and completeness of expense

reports and invoices. Engaged with accounting department to address and

reconcile discrepancies. Managed corporate petty cash and checkbook.

Scheduled management and client meetings. Researched and arranged travel

plans to meet schedule and budgetary requirements. Coordinated conference

calls among senior management and Board of Directors. Orchestrated regular

Board of Directors meeting and prepared committee reports in coordination

with various departments. Handled human resource functions, including

preparing and processing new hire paperwork, leading orientation

activities, and maintaining personnel file database. Provided assistance to

field team members regarding deadline and documentation requirements.

. Partnered with IT Department to develop database system to track

expiration of certificates for network of nursing home facilities and

provide proactive notification of pending expiration, yielding

improvement in capacity for maintaining regulatory compliance.

. Selected to assist department VPs in developing audit tools using

Excel program.

. Spearheaded implementation of electronic expense reporting prior to

company-wide adoption.

. Fostered positive company image within community by leading effort to

creative informational webpage and serving as coordinator for annual

hospital foundation fundraiser.

~ Prior experience in administrative and executive support, legal

assistance, and office management positions in leading companies within

healthcare, information technology, and security industries. ~

Educational Background

Associate's Degree, Secretarial Administration

New Mexico State University - Las Cruces, New Mexico

Technical Proficiencies

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Concur Travel Planning Software

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