Customer Service Representative

**** **** ** ** ***** Texas *****

PHONE: 903-***-**** . E-MAIL: ***********@*****.***

* ********* *******

CAREER OBJECTIVE

I am seeking employment with a company that offers a career in which I can

thrive as an employe, work on a team, providing me the opportunity to move

up in the company.

2 PROFESSIONAL EXPERIENCE

Apr 2014 - Present KIMBERLY CLARK CORP: LIFT TRUCK OPERATER PADELS/ FORKS/

CLAMPS PARIS, TEXAS

. Assemble, load and/or unload materials to designated area using

appropriate equipment including fork lift trucks and or clamp truck

barcode reader and safety equipment.

. Revieve and understand material movement orders and transport and

transport material to and from designated areas in the facility.

. Off load pallets, loading trailers, repacking boxes, strech wrapping

product and maintenace to main strech wrapper, recycle support

(bailing ect)

March 2013- Oct 2013 UNIVERSITY OF NORTH TEXAS: CUSTODIAL/MAITNENCE DENTON,

TEXAS

. I would clean and refurnish caf and lobbies daily.

. Also clean rooms and floors on summer clean up.

. frequently used the extractor, Whitaker, buffer and a wide range of

chemicals and other tools.

Jan. 2013-May.2013 THE HOME DEPOT: CASHIER/ LOT ATTENDANT DENTON, TEXAS

. Dealt with large sums of money daily.

. Stocked the shelves and the end of the day in many different

departments.

. Worked in many different departments on a daily basis.

Nov. 2011- July 2012 ROSS STORES INC: LEAD STOCKER/ RETAIL ASSOCIATE

RICHMOND, TEXAS

. Set up the stock room for daily freight coming in from the warehouse.

. Sort out and process merchandise.

. Place things in the store in there correct places in a timely manner

and clean up after the day is over.

. Finish all assignments & daily tasks in a timely manner

Nov. 2010 - July 2011 WAL-MART SUPERCENTER: GROCERY STORE/ CUSTOMER

SERVICE CLERK LEWISVILLE, TEXAS

. Worked as Customer Service representative by assisting customers in

locating product as well as answering questions or concerns.

. During downtime, assisted with grocery or product returns that were left

around the store or returned.

Responsible for bringing items found that belonged to other departments

up to the front to be received.

Neatly stocked merchandise brought from the back, placing them on the

shelves of the sales floor making sure that all product was pulled

forward for restocking.

. A motivator who is able to lead and train personnel, with the ability to

professionally interact with all levels of management and supervision

Apr. 2007 - July 2008 AFFILIATED COMPUTER SERVICES (TRAVELVANTAGE)

HOUSTON, TEXAS

. Responsible for speaking with customers with inquiries about billing

questions, product availability, account changes, upgrading equipment and

troubleshooting product

. Showed good communication by working with the customer retention team,

interacting with unhappy customers where I convinced customers to stay

with the services rendered.

. Based on a 75 to 80 percentile, my success rate rendered from 35 to 50

percent of the unhappy customers who stayed with the company.

Oct. 2006 -Apr. 2007 T.C.I.M (A T & T Billing Department) PARIS, TEXAS

. Daily discussions with customers on inquiries from accounting charges,

troubleshooting, equipment upgrades, and billing questions.

. Responsible for processing and correcting customer claims.

. Generated reports from company programs in accordance to established

standard operating procedures.

2 SKILLS

. Microsoft Office programs

. Call Center Associate

1 EDUCATION

. Paris High School, Paris TX.

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