Operations Manager

Veronica Antonio

***** * **** *****

Phoenix, Arizona 85023

Cell: 949-***-****

****************@*****.***

Summary

A hardworking, dedicated, goal-oriented business and operations manager

with extensive experience in building customer and client relationships

with critical thinking, resourcefulness, analysis and performance-driven

abilities. Hired, trained, and developed personnel in cross-functional

levels to contribute to company objectives annually and toward its

continued success. A focused, results-driven individual who is cost-

conscious and thrives in dynamic and fast-paced environments.

Professional Experience

LSG SKY CHEFS

Phoenix, Arizona

2011 to Present Operations Manager, Food Department

Global company operating Inflight Catering Services

Implemented Lean process changes to improve system and staffing

productivity and efficiencies including 5S.

Improved labor hours by 25% by cutting overtime and implementing strategies

and eliminating downtime.

Improved productivity by focusing on building crew morale through

recognition of good performance in audits and daily observations

Received 98% rating conducted by external airline auditor, best rating

received by the food department.

Ensure adherence to HACCP, OSHA and Labor and GMP guidelines

Manage and enforce disciplinary actions within the guidelines of union

agreement

Coordinate with other department heads to improve flow of operations from

warehouse and storeroom to equipment supplies and food production.

Implemented Lean systems to improve productivity and efficiency

Conduct interviews, training and development of hourly personnel

Work with Airline Clients on airline standards monitored through weekly and

monthly audits

Managing Cbase system, utilize and monitor production sheets, adjust

allocation requirements of each production area and accuracy of reports

derived from the system.

wks restaurant corporation

Peoria, Arizona

2008 to 2010 General Manager

Franchise Owner of El Pollo Loco, Denny's, and Corner Bakery.

Spearheaded and launched a new restaurant opening; collaborated and

coordinated building and grand opening with construction and corporate

offices, recruited, hired, and trained 70 employees and three managers.

Successfully marketed new concept through extensive marketing campaigns,

events, and chamber of commerce activities.

Established, managed, and reinforced standards for employee performance and

customer service through employee incentives and monthly meetings; achieved

78% Overall Customer Satisfaction and Likelihood to Recommend Ratings.

Excelled in providing comprehensive management and oversight of all:

Responsible for food and beverage scheduling, ordering, and inventory;

coordinated with mainline supplier regarding quality and quantity issues,

selected various service vendors, and negotiated prices and agreements.

Handled food safety preparation, portions, garnishing, and presentation;

focused on customer satisfaction while ensuring economical use of food and

timely serving.

Oversaw budgets, payroll records, and financial transactions.

Ensured compliance with health, fire, building maintenance, labor,

sanitation regulations and franchise regulations.

corner bakery

Irvine, California

2006 to 2008 Area Director

Highly rated fast-casual restaurant

Broad spectrum operations responsibilities for five restaurants and over

$12 million in sales.

Met and exceeded catering sales target, contributing 25% to total sales.

Served as Team Leader of new product marketing initiatives, training, and

rollout.

Managed planning and provided leadership for employee-focused corporate

events held by the Western Region-Southern California management teams

encompassing 35 stores.

Performed all management-level training and development, recruiting,

evaluation, and disciplinary actions.

Set annual sales and financial statement projections for each unit

Improved net profit bottom line by 3% - 5% by focusing on sales and cost

controls

2003 to 2006 General Manager

Achieved 25% increase in weekly sales through providing exceptional

customer service and improved training processes.

Successfully implemented the Easy X program within the first six months of

employment, resulting in complete overhaul of product line and production

systems, as well as improved efficiencies in production and preparation

time and labor costs.

Led transition and conversion to a new service prototype, reducing customer

service times to less than four minutes per transaction; implemented and

trained seven district management teams on a new POS system.

ADDITIONAL EXPERIENCE

Jettco Food corporation, Manila, Philippines, Group Manager, 1990 to 1997.

Operated three restaurant concepts for Jettco, a counterpart to McDonalds

in the U.S.

Education

Keller Graduate School of Management

Phoenix, Arizona

Studies and experience in Marketing, Business Analysis, Project Management,

Financial Analysis and Training and Development

Master of Business Administration-Management, 2010

GPA: 3.92 . Graduated with Distinction

DEVRY UNIVERSITY

Chicago, Illinois

B.S., Business Management, Major in Business Information Systems, 2003

GPA: 3.93 . Graduated Summa Cum Laude

awards

Two-Time Award Recipient, First Prize, National Award for Guest

Satisfaction, Corner Bakery, Chicago, Illinois, First and Second Quarter,

2006

Recipient, Top Quality Service and Cleanliness Award Nationwide, Jettco

Food Corporation, Manila, Philippines, 1996

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