Customer Service Sales

Nicole Potter

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**** ***** ** . ****** ~ Philadelphia, PA 19151

215-***-**** ~ *************@*****.***

Summary of Qualifications

Experienced customer service, sales, and health care professional; proficient in Microsoft Word, Front

End Operations, and personal care procedures.

Professional Work Experience

2012-2014 Queens’s Hair and Nails, Philadelphia, PA

Front Desk Administrator

Performed opening and closing procedures, answered customer inquiries, managed schedules, and

maintained appointment calendar. Received certifications for hair, nails, and skin care, developed

successful formulas for natural skin and hair care, in addition to providing spa facials and eyelash

application

2012-2014 Hair Buzz, Philadelphia, PA

Sales Assistant

Provided customer service and performed Front End duties; opened/closed store, and managed sales.

Consistently met weekly quota and was the top sales performer each month. Duties also included the

stocking of inventory, responding to telephone inquiries, greeting customers, providing expert knowledge

of hair care, and consulting.

2010-2013 Elite Hair Concepts, Philadelphia, PA

Hair Stylist/Makeup Artist

Styled hair, provided skin care consulting, cosmetic application, and represented Mary Kay products.

2008-2009 Bayada Home Care, Philadelphia, PA

Home Health Aide

Cared for clients in their home; providing activities of daily living, prepared meals, and light

housekeeping. Monitored vital signs and medications.

2006-2007 H&M, Philadelphia, PA

Sales Associate

Provided excellent customer service, and completed cash/credit/check transactions. Opened and closed

store, reconciled daily receipts, and maintained the cleanliness of the store as needed.

2005-2006 Eternity Fashion, Philadelphia, PA

Nicole Potter

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1735 North 60 . Street ~ Philadelphia, PA 19151

215-***-**** ~ *************@*****.***

Floor Manager

Performed store opening and closing procedures, reconciled daily receipts, and managed inventory.

Provided staff training, scheduling, and the enforcement of company policies.

Education

2011 – Present Community College of Philadelphia, Philadelphia, PA

Concentration: Liberal Arts

Youth Build Philadelphia Charter School, Philadelphia, PA

Diploma June 2007 - Certificate of Competency: Construction and Safety

2006 – 2007 American Red Cross, Philadelphia, PA

Certified Nursing Assistant Training

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