Customer Service Manager

Mary Ellen Espinoza

**** ****** **.

Pasadena, Texas 77503

Ph: 832-***-****

***********@*****.***

PROFILE

Dental Office Manager with 7 years experience. Areas of expertise include

customer service and patient care. A "people person" with proven ability to

work under pressure. Strives to advance, detail oriented with strong

problem solving skills, work ethic, communication, interpersonal and

teamwork skills.

EXPERIENCE

Office Manager, Gamble Dental: Richmond, Tx --06/04/12-present

Develops and manages the partnership between the Company and the office and

the Dr. through the consistent communication of core purpose and beliefs.

Leads and manage the team. Post daily checks, end of the month reports,

aging reports, order supplies, help plan marketing events. Staff payroll

and schedules, verify patient eligibility and benefit coverage for PPO,

DHMO, Medicaid and Chips, processed R&S reports from TMHP, and Medicare

for patients, Prepare and present treatment plans, submit claims and

process EOBs, submit pre-authorizations for treatment, and handle appeals

process for denied claims. Credentialed Dr. for opening practice and

handled provider enrollment for new insurance companies. Handle collections

and outstanding payment plans for delinquent patients. Informed patients of

extended waiting periods on office policies. . Adhered to HIPPA

requirements and OHSA requirements as well as the State of Texas. Utilized

Patterson EagleSoft program.

Office Manager, Sage Dental: Pasadena, Tx -- 08 /1/10-08/15/12

Leads and managed the team. Post daily checks, send bills to corporate, end

of the month reports, aging reports, order supplies, help plan marketing

events and scheduled marketers appointments. Send out weekly updates to

corporate. Staff schedules and payroll. Verified patient eligibility and

benefit coverage for patients with dental insurance, collected appropriate

fees for patients treatment. performed data entry and updated necessary

information for new and existing patients. Confirmed patients appointments

2 days out, performed all care calls and recalls. Paperless and digital

office, extensive knowledge of Dentrix and Dexis Imaging. Prepared

treatment plans and discussed payment options with patients.

Assistant Office Manager, Crown Dental: Houston, Tx- 5/3/08-8/1/2010

Verified patient eligibility and benefit coverage for patients with dental

insurance, collected appropriate fees for patients treatment. performed

data entry and updated necessary information for new and existing patients.

Scheduled appointments for new and existing patients, treatment and

orthodontic visits. Submitted request for authorization for Orthodontic

services to Medicaid. Paperless and digital office, extensive knowledge of

Dentrix and Dexis Imaging. Prepared treatment plans and discussed payment

options with patients (Treatment plan coordinator). Informed patients of

extended waiting periods, on office policies. Performed data entry for

patients charges and posted payments utilizing current informational

system. Performed daily close out procedures. Assisted the Office Manager

with special projects and other responsibilities.

Front Office/Dental Assistant, Scarsdale Dental Smiles: Houston, Tx - 2006-

2008

Assisted the dentist at the chair while maintained patient care and

comfort. Sterilized and disinfected instruments, Set up instruments and

prepared materials and assisted dentist during the procedure. Maintained

current patient treatment records, prepared treatment plans. Scheduled

appointments, received payment for dental services, filed dental claims,

processed office charges and posted payments to patient accounts, followed

up on patient recall, verified insurance benefits, Medicaid, CHIP, DMOs,

PPOs, complete knowledge of Dentrix.

Education

San Jacinto College South - GED, 1988

SKILLS: Proficient in Patterson Eaglesoft, Dentrix G2& G4, & G5, Dexis

Digital Imaging, Nomad, Sirona, Airgas, Dentsply, Glidewell and Stern labs.

Open Dental, Internet Explorer, Windows 7, MS Outlook,10-key by touch.

Fluent in English and Spanish, type 60 wpm. Knowledge of ADA CPT-13.

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