Customer Service Manager

Angie Salinas

Mobile Phone: 979-***-****

E-mail: ************@*****.***

OBJECTIVE

My objective is to obtain a challenging position where my knowledge, skills and experience will

have valuable application. I am seeking a company that is well established, stable and offers a

consistent work environment. I am well organized, dependable and loyal. I work well under

pressure and I have no trouble meeting deadlines.

WORK EXPERIENCE

Brand

October 2012- June 2013

Timekeeper

• Create timesheets

• Manage overtime reports

• Create logs to maintain accurate up to date reports to support budgets

• Generate weekly payroll reports

• Assist to maintain all safety reports up to date in order to maintain 100% audit

compliance according to OSHA and DOW policies

• Maintain constant communication with customers to provide great service and assist in

changes needed at all times

• Create filling systems for Per Diem information on employees per Dow policy

Testengeer

September 2011- July 2012

Warehouse Assistant

• Maintain and update logs, databases and indexes.

• Prepare status reports, assign and monitor document numbers and review documents for

accuracy and completeness on engineering projects.

• Perform clerical duties for Procurement/Contract Specialist, Shipping & Receiving

Coordinator and Reliability Engineer

• Assist with contacting outside suppliers to obtain supplier mailing address, contact

information for insurance certificates and credit applications.

• Track Prequalification mail out and Insurance Certificates on Excel Spread Sheets.

• Contact suppliers that fail to return their pre-qualification packages and insurance

certifications in by the required due date.

• International Shipping- Shipped and received special orders and returns per guidelines

• Populate Supplier filing system provided by the Procurement & Contract Specialist for all

prequalification packages and insurance certificates.

• Assist with the labeling of the warehouse parts and storage bins/shelves for the in stock

supply.

• Manage document workflow and ensure document control system compliance with

internal procedures and external requirements.

• Maintain document racing system, issue and track document distribution to/from external

suppliers. Process Change request, review documents for format, consistency and

compliance with existing procedures; perform edits.

• Maintain on and offsite document and record archives and provide support for document

system users.

• Scan completed documents such as notebooks, completed protocols, records and other

document using accepted industry standard

Administrative Manager

January 2006 – September 2011

Lowes of Pearland, Tx Retail

• Responsible for overall operational integrity of the store, which includes but is not

limited to, achievement of budgeted inventory shrink goals and acceptable Operational

Review System (ORS) performance scores.

• Ensure policy & procedure compliance on a daily basis, control overall store expenses

while serving as "Expense Captain".

• Ensure that all assigned employees are trained and capable of performing their assigned

duties.

• Planning and Scheduling

• Customer Service

Assistant Manager

April 2002 - December 2006

Radio Shack Retail

• Responsible for leading a team of 9

• Work with District Subject Matter Experts to perform quality Shrink Performance and

Operational Audits in the Houston Areas and the stores with low performance scores.

• All Other responsibilities assigned by District Manager as needed.

Other Skills

• MS Word

• MS Excel

• Adobe Acrobat

• Purchasing

• 60 wpm Typing Speed

• Fluent in English and Spanish

References upon request

Contact this candidate