Customer Service Manager
Resume:
Nicholas J. Loysen
**** ******** ******** **** *** 304, Tampa, FL 585- 435- 7395 N *************@*****.***
Professional Summary
H ighly proactive manager with 12 years of experience in team leadership in the restaurant and hospitality
industries. Background includes sales, management and front and back -of-the- house operations.
Skills
Effective leader Dedicated team player
Staff training/development R estaurant operations
Consistently meet s goals Food safety certified
Efficient multi-tasker H onest, trustworthy and punctual
Organized /Passionate about satisfying customers Calm under pressure
Customer service -oriented I nventory control
Interpersonal skills
Knowledge of supervisory practices and
procedures
Work History
1 0/2012 to Current
Assistant M anager
Starbucks Corporation 502 E. Hillsborough Avenue, Tampa, FL/ 2255 Ridge Road East Rochester, N Y 14622
Act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to
standard and to set a positive example for the shift team.
Anticipate customer a nd store needs by constantly e valuating e nvironment and customers for cues.
Communicate information to manager so that the team can respond as necessary to create the Third Place
environment during each shift.
Recognize and reinforce individual and team accomplishments by using existing organizational tools and
by collaborating with store manager to find new, creative, and effective methods of recognition.
Maintain regular a nd punctual attendance.
Provide quality beverages, whole bean, and food products consistently for all customers by adhering to
all recipe and presentation standards.
Follow health, safety and sanitation guidelines for all products.
1 0/2 006 to 0 1/2014
General M anager
Bruster's Real I ce Cream 1041 Ridge Road Wesbter, N Y 14580
Managed the profitable operation of a retail store with emphasis on recruiting, hiring, training and
developing store associates in both operations and merchandising.
Performed a ll opening and closing procedures.
Implemented all operational and merchandising direction that is communicated from the Store Support
Center.
Maintained a high standard of merchandising, placement, store signage, and proper display techniques to
create an inviting atmosphere for customers.
Assisted in the realization of the store's maximum profit contribution.
Protected all company assets.
Maintained a high level of good customer service.
Creative problem solving in the areas of
0 9/2006 to 1 0/2008
Stylist
Jacqueline Olivencia Salon & Spa 124 S Main Street Fairport, N Y 14450
Shampooed, conditioned and blow dried clients' hair.
Anticipated spa and salon guest concerns and addressed them immediately.
Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
Called clients to confirm upcoming appointments.
Followed the pre -assigned opening and closing procedures for each spa station.
Transported soiled linens to the laund ry facilities.
Consistently followed all required protocols for scheduling spa appointments.
Oversaw the upkeep of the entire facility and notified maintenance for service repairs.
Drained, cleaned and filled mineral tubs for guests after each use.
Served as a primary point of contact for members and guests for information on spa products and services.
Maintained the front desk workstation by keeping it clean and free of personal items.
Cleaned spa according to State of New York safety and sanitary re gulations.
0 4/2001 to 1 0/2006
Scoopologist
Bruster's Real I ce Cream 1045 Ridge Road Webster, N Y 14580
Treated t he fragile, premium, premium ice creams and toppings with total respect and pride.
Increased ice cream consumption.
Entered orders into POS immediately.
Made products as fast as possible with precision and fantastic eye appearance.
Expedited orders.
Looked for sampling opportunities.
Monitored and restocked the retail cases.
Took and processed telephone orders efficiently and encouraged guests to order more.
Coordinated all online orders to insure they were complete.
Made each guest feel important and special, especially kids!
Offered a sincere, personal welcome to every guest entering the restaurant.
Smiled and made eye contact.
Anticipated the guest's needs and reacted before they needed to ask.
Created an emotional attachment to our restaurant by helping the guests create great memories.
Education
Associate of Science: B usiness Administration 2 002
Monroe Community College - 1000 East Henrietta Road Rochester, N Y 14623
L icensed Cosmotoligist : 2 004
Continental School of Beauty - 633 Jefferson Rd #2, Rochester, N Y 14623
Certifications
New York State Food Safety Certified
New York State Licensed Cosmetologist
References
Valerie Demino
Joseph Lombard
Starbucks Corporation Store Manager
Denise Bruce
Starbucks Corporation Store Manager
Geraldo Rossy, Jr.
Paylocity Business Consultant
Kerry Woodward
Starbucks Corporation Store Manager
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