customer service
Resume:
Jennifer L. Curet
New Britain, CT. 06051
*************@*****.***
Energetic and detailed oriented customer service professional. Proficient
at multi-tasking and prioritizing. Excellent customer service,
interpersonal and communication skills, both written and verbal. Able to
work with people from various backgrounds. Bi-lingual Spanish and English.
Working knowledge of Microsoft Office (Word, Excel, Power Point, and
Access), Internet Techniques, and 40wpm.
Team Player Active Listening Quick Learner
Well Organized Problem Solving Time Management
Critical Thinking Communication Skills Interpersonal Skills
Education
Continental Academy 2011
General Studies
Professional Experience
The Hospital of Central CT, New Britain, CT 2013 -
Present
General Service Associate
. Clean rooms, hallways, lounges, restrooms, elevators, stairways, and
staff areas ensuring that health standards are met
. Dust and polish furniture and equipment
. Empty wastebaskets, and transport trash and waste to disposal areas
. Sweep, mop, dust, hang draperies and clean 30 plus resident rooms
. Carry linens, towels, toilet items and cleaning supplies
. Keep storage areas and carts well-stocked, clean, and tidy
. Clean and disinfect patient entire room after being discharged
. Disinfect furniture, beds, arm rails, bathrooms, and patients closets
Safe Home Security, Cromwell, CT
2011-2013
Customer Service Representative
. Confer with customers by telephone or in person to provide information
about products or services, take or enter orders, cancel accounts, or
obtain details of complaints.
. Keep records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
taken.
. Determine charges for services requested, collect deposits or
payments, or arrange for billing.
. Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, or
adjusting bills.
Jennifer L. Curet page 2
Professional Experience Continued
Radio Shack, New Britain, CT
2010-2011
Sales Representative
. Prepare promotional plans, sales literature, media kits, and sales
contracts, using computer.
. Answer customers' questions about products, prices, availability, or
credit terms
. Maintain customer records, using automated systems
. Prepare sales contracts for orders obtained, and submit orders for
processing
Celebration Foods, New Britain, CT
2008-2010
Cake Decorator /Machine Operator
. Apply glazes, icings, or other toppings to baked goods, using spatulas
or brushes
. Check equipment to ensure that it meets health and safety regulations
and perform maintenance or cleaning, as necessary
. Measure dimensions of finished work pieces to ensure conformance to
specifications, using precision measuring instruments, templates, and
fixtures
. Mount, install, align, and secure tools, attachments, fixtures, and
work pieces on machines, using hand tools and precision measuring
instruments
Price Rite, New Britain, CT
2006-2008
Bookkeeper
. Assisted customers by providing information and resolving their
complaints
. Operated cash registers to receive payment by cash, check, or
automatic debits
. Issued receipts, credits, or change due to customers
. Performed routine surveillance of the sales floor
. Operate computers programmed with accounting software to record,
store, and analyze information
. Classify, record, and summarize numerical and financial data to
compile and keep financial records, using journals and ledgers or
computers
. Receive, record, and bank cash, checks, and vouchers
. Compile statistical, financial, accounting or auditing reports and
tables pertaining to such matters as cash receipts, expenditures,
accounts payable and receivable, and profits and losses
. Reconcile or note and report discrepancies found in records
Contact this candidate