Customer Service Sales

MICHAEL D MALCOLM Phone 954-***-****

*** ** ** *******, **********, FL, 33317 ******@***.***

CAREER SUMMARY:

Developed a very effective Sales and Marketing plan that uses cutting edge channels and technologies to be effective in the marketplace. I have held senior sales and marketing positions in the marketplace most recently at BankAtlantic .

SUMMARY OF PROFESSIONAL EXPERIENCE

Ten (10) years of continuous sales working in the Customer Service, Sales and Marketing, and Research fields with a proven track record of growth and success.

Ten (10) years of continuous professional Customer Service activity in the workplace.

Sales management, product development, strategic sales planning of new product.

EDUCATION & COMPUTER SKILLS

Cornell University; (BS) Ithaca, New York. (Hospitality Mgmt.)

Numerous Business Development Seminars and Training

Microsoft Office 2010, Report Edge, T.O.P.S. Property Management.

PROFESSIONAL EXPERIENCE:

STAFFING NETWORK: Sept. 2013-Present

Data Verifyer: Responsible for the accurate verification of residential and commercial data for customers transitioning to clean energy. This is a call center which process both inbound and outbound calls from sales representatives all over the country.

AIR CANADA:- January 2010 –May2013

Customer Service Agent with Air Canada; Responsible for checking in passengers and baggage for flights departing to destinations in Canada. Providing a very high level of customer service to passengers and enhancing each passenger travel experience. Maintaining an ability to lift over 70 pounds per bag for each passenger. (This job is seasonal: Jan. thru Apr.).

METRO PCS: January 2002 -December 2009.

Senior Sales and Service Representative; Responsible for meeting monthly sales quota and repairing phones for customers. Performing supervisory functions when needed.

ERA ALL BROWARD REALTY: January 2000 - December 2001:

Realtor; Responsible for securing as many deals between sellers and buyers of residential properties and bring to closing. Income is based on 100% commission earned at closing.

WASHINGTON MUTUAL: January 1999 to November 1999:

Senior Personal Banking Representative; Responsible for the sale of all Deposit products in the Branch. Sales are incentive driven therefore selling skills must be executed efficiently in order to achieve sales goals.

BANKATLANTIC: May 1995 to December 1998

Corporate Banker;

Researched, developed and launched a new lockbox product in DOS and Windows for the property management industry. This product upgraded the banking process of that industry by the added features of MICR encoding for easier processing of periodic payments and also an electronic file transmission layout using PC anywhere modem. Was able to achieve a 12-month goal of $6million in just over 5months. Corporate product presentations were done on an IBM Laptop using Freelance Graphics application.

Business Development Representative; Sell, service, and enhance small business relationships within a defined market area with monthly goal objectives.

Sales Management Associate; (Nine months of training in all areas consumer banking including residential loans, consumer loans, commercial loans, deposit operations and small business.

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