Customer Service Medical

Tykesha Turnage

**** ************ ****, *********, ** 21239 Phone: 443-***-****

Citizenship: USA Email: **************@*****.***

Dedicated and dependable Professional pursuing a position with a reputable company in which I am able to

utilize acquired skills while enhancing desired skills

SUMMARY

• Exceptional leadership, interpersonal and customer service skills

• Intermediate knowledge of medical terminology, anatomy, and pathophysiology

• Knowledge of Medical Billing, Medicaid, Medicare and commercial insurance claims processing

• Knowledge of Electronic Verification System (EVS) Operations

EDUCATION

Medical Assistant Program

TESST College of Technology, Baltimore, MD

Master Billing and Coding Certification

Johns Hopkins Career Institute, Baltimore, MD

PROFESSIONAL HISTORY & QUALIFICATIONS

Randstad/Medstar VNA, Baltimore, MD

Physician Order Specialist February 2014- July 2014

• Receive and route all signed physicians orders to appropriate operations center for filing by Medical Records Specialist

• Contact physicians’ offices daily to ascertain status of all unsigned orders

• Enter pertinent information pertaining to physician orders in system

Diamond Rainbow Cleaning Services, Baltimore, MD

Co-Owner/ Executive Administrator July 2011 - December 2013

• Managed and reorganized the overall operations of the office

• Developed and maintained job logs, customer accounts and inventory

• Effectively managed the workflow of the support personnel

• Collegially maintained professional relationships with vendors and clients

• Accurately managed general ledger, sales journals, personnel records, and bank reconciliations

• Managed petty cash, controlled the budget and ordered office supplies and equipment

• Successfully marketed the company thereby increasing sales by 30% within 3months

Hospital Support Services, Baltimore, MD

Appeals Liaison/Medical Records Review October 2010 -July 2011

• Promoted from case manager within this agency and served as an effective liaison between attorneys and clients by

communicating effectively and professionally with provider offices, the Dept. of social services and other human

service agencies

• Adhered to strict HIPPA confidentiality requirements to ensure appropriate levels of security for client protected health

information

• Exercised independent judgment in resolving administrative issues and to accomplish tasks and reach desired goals

• Accurately and efficiently conducted medical record reviews to determine clients level of disability

• Concisely documented all interactions, interventions and outcomes for each assigned case

• Increased quality improvement by providing support, mentorship and education to both new and legacy clients

ensuring optimal client service and satisfaction

Hospital Support Services, Baltimore, MD

October 2009 -October 2010

Case Manager

• Led key projects which optimized the productivity of the organization and ultimately resulted in a promotion within

the agency

• Established and maintained interpersonal relationship with the Department of Social Services and other human

services agencies

• Interviewed prospective clients during the intake process to collect and compile assessment data to effectively

determine the level and specific need for services

• Monitored,and if needed, strategically intervened to achieve desired goals for both the client and the organization

• Advocated for needed services and subsequently provided the appropriate resources for each client

• Coordinated daily activities and provided support to a multi-faceted office ensuring a smooth and functioning office

• Accurately documented all activity performed on behalf of the client in each case file

Health Management Associates, Baltimore, MD

Client Advocate September 2008-September 2009

• Conducted intake interviews with perspective Disability Entitlement Advocacy Program (DEAP) beneficiaries to

establish a need base

• Determined level of participation for DEAP clients in resource programs such as Transitional Emergency Medical and

Housing Assistance (TEMHA); Temporary Disability Assistance Program (TDAP); Public Assistance to Adults (PAA),

medical assistance and food stamp programs

• Provided on-going SSI/SSDI application and appeals representation services to client in assigned caseload

• Exercised independent judgment in resolving administrative problems

References Available Upon Request

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